Media Operations Specialist

Publicis Groupe ANZ; Toronto; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Work Your World program enabling you …

Extended long weekends with an extra

Wellness & Tech benefits

Birthday leave

Professional Development Allowance

Local and Global Mobility

Job summary

Starcom is seeking a Media Operations Specialist to manage Paid Media workflows for Visa across our global network. You will drive accountability by establishing governance, SLAs, and cross-functional dependencies to ensure accurate dashboards and reporting.

You will coordinate data alignment, process improvements, and budget controls with internal teams and partners, delivering reliable insights and timely communications.

Qualifications

• Strong business sense and problem solving abilities.
• Ability to multi-task and balance short-term deliverables with long-term goals.
• Agility and ability to switch between tasks.
• Teamwork and camaraderie.
• Curiosity and willingness to question established ways.
• Organized, detail oriented, with time management skills.
• Creative problem solver and customer service oriented.
• Strong written and verbal communication to present ideas clearly.
• Ability to influence stakeholders, including executive teams.

Responsibilities

• Lead QA processes for media taxonomy, campaign classification, and platform readiness.
• Ensure accuracy of Visa dashboards (Datorama) and MROI reporting across teams.
• Coordinate with MDI teams on dashboard updates, automation, and insights.
• Maintain QA checklists including pixel/tag validation and data completeness.
• Own and update billing reporting for campaigns and budgets in monthly spend report.
• Escalate delays or quality issues with clear mitigation paths.
• Establish governance to improve accountability, service, and reporting cadence.
• Track agency and partner recommendations.
• Support PO processes, media approvals, and monthly budget control with Visa Finance.
• Monitor pacing using Datorama dashboards and flag discrepancies.
• Drive cross-team collaboration within Visa and Starcom for agility.
• Maintain Visa processes, playbooks, and onboarding documentation.

Skills

Business sense

Multitasking

Agility

Teamwork

Curiosity

Time management

Creative problem solver

Clear communication

Stakeholder management

Job description

Company description

About Us: With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands.

Within Canada, Starcom is a part of Publicis Media within Publicis Groupe, one of the world’s leading communications groups. Our team spans across our Windsor, Toronto and Montreal offices. We truly love the world of Media and Advertising. We see the planning and buying process as art. However, it is an art that is always best when backed by the science of empirical data.

You will be joining a well recognised agency with credentials:

• Great Places to Work certified three years in a row
• Only communications company to be ranked in LinkedIn’s Top 25 Great Places to Work
• 2022 Media Agency of the Year
• 2023 Media Agency of the Year finalist

What we Offer:

• Work Your World program enabling you to experience working from anywhere in Canada or overseas for up to 6 weeks a year
• Extended long weekends throughout the year with an additional day off each long weekend
• Wellness & Tech benefits to support what’s most important to you
• Birthday leave
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance
• Local and Global Mobility within the Publicis Groupe network

Overview

This associate is a Media Operations Specialist for all Paid Media across Visa. This associate drives accountability across Starcom teams by establishing workflows, cross-functional dependencies, process governance, & SLA enforcement.

Responsibilities

Media Operation & Data Governance

• Lead QA processes for media taxonomy, campaign classification, and platform readiness to ensure accuracy of Visa dashboards (Datorama) and MROI reporting.
• Support data alignment by coordinating with MDI teams on dashboard updates, reporting automation, and insights tracking.
• Maintain a robust QA checklist including pixel/tag validation, performance data completeness, and dashboard readiness prior to reporting cycles.

Agency & Partner Management

• Own and update billing reporting with any decisions, changes and actionable next steps relating to campaigns and budgets in monthly spend report connect
• Escalate delays, blockers, or quality issues early with clear mitigation paths.
• Establish operational governance to improve accountability, service, and reporting cadence.
• Track agency and partner recommendations

Financial Stewardship & Budget Control

• Support PO processes, media authorization submissions, and monthly budget control (BCR) updates to ensure financial accuracy and alignment with Visa Finance.
• Track booked vs. actual pacing using Datorama dashboards; flag discrepancies early and support monthly/quarterly reconciliation.

Continue Process Improvement

• Maintain and evolve Visa processes and playbooks, along with documentation and Visa onboarding
• Drive cross-team collaboration across Visa and Starcom teams by identifying and proposing enhancements to process for more agility.

Qualifications

• Strong Business sense, ability to think through solutions and solve problems
• Ability to multi-task and juggle short term deliverables with long terms goals
• Agility, and ability to toggle between tasks
• Teamwork and sense of camaraderie
• Curiosity, and ability to question established ways of doing things to improve upon them
• Organized, detail oriented, and impeccable with time management
• A creative problem solver, customer service expert and team builder
• A strong communicator with the ability to take complicated concepts and articulate them in a clear, concise manner both verbally and in written format
• Ability to interact, manage and influence key stakeholders, including executive team

Additional information

Salary

Transparency matters to us. The salary range for this position is $50,000-$55,000 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data.

AI USE

We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making. We believe in a human-first approach, where your experience and potential are recognized by people.

Starcom is an equal opportunity employer with a strong commitment to diversity and inclusion. We create and nurture a vibrant work environment that celebrates, values and leverages all aspects of diversity and inclusiveness, attracts world-class talent and serves as the industry benchmark for best practices. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests. We thank all candidates for their interest in Starcom however, only those candidates selected for an interview will be contacted.

Starcom is an equal opportunity employer with a strong commitment to diversity and inclusion. We create and nurture a vibrant work environment that celebrates, values and leverages all aspects of diversity and inclusiveness, attracts world-class talent and serves as the industry benchmark for best practices.We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests.We thankall candidates for their interest in Starcom however, only those candidatesselected for an interview will be contacted.