Material Logistics Agent, Aircraft-on-Ground

Bombardier; Dorval; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading aerospace company in Quebec is seeking a Material Logistics Agent. This role involves processing spare part orders and managing client expectations during aircraft service events. The ideal candidate will have customer service experience and be fluent in English and French. The position includes competitive salary and benefits, with potential for hybrid work arrangements.

Benefits

Comprehensive Benefits Program

Competitive base salary

Retirement savings plan

Employee Assistance Program

Tele Health Program

Qualifications

• 3 to 5 years in a customer service role.
• Great communication skills in English and French.
• Knowledge of Microsoft Suite applications preferred.
• Experience in using SAP preferred.
• Ability to work under pressure and tight timelines.

Responsibilities

• Process spare part orders via various channels.
• Manage critical shortages of parts for aircraft service.
• Provide timely communication to clients during aircraft events.
• Manage procurement flow of materials.
• Propose solutions for discrepancies related to in-flows.
• Place purchase orders and manage invoicing.

Skills

Customer service experience

Communication skills in English

Communication skills in French

Ability to work under pressure

Tools

Microsoft Suite

SAP

Job description

Overview

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what\'s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Benefits

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

Responsibilities

• Process spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries
• Manage critical shortages of parts in order to support the return to service of an aircraft on ground
• Manage client expectations during an aircraft on ground event and provide timely communication throughout
• Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints
• In a changing environment geared towards increased customer’s satisfaction, manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator’s satisfaction
• Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues
• Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner

Qualifications

• You have 3 to 5 years of experience in a customer service role
• You have great communication skills in English and French (spoken and written)
• You have knowledge of the Microsoft Suite applications (asset)
• You have knowledge and experience in using SAP (asset)
• You are available to work on 12hrs shifts (day/night and weekends), only if needed
• You have the ability to work under pressure and tight timelines

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Material Logistics Agent, Aircraft-on-Ground

Primary Location Completion Center

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 9611 Material Logistics Agent, Aircraft-on-Ground