Material Logistics Agent, Aircraft-on-Ground

Bombardier Transportation GmbH; Dorval; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading aerospace company in Canada is seeking a Material Logistics Agent to manage spare part orders and client expectations during aircraft on ground events. The ideal candidate has 3-5 years of customer service experience, is bilingual in English and French, and has knowledge of Microsoft Suite and SAP. Join a team that values your unique expertise and employee growth.

Benefits

Insurance plans (Dental, medical, life insurance, disability)

Retirement savings plan

Employee Assistance Program

Qualifications

• 3 to 5 years of experience in a customer service role.
• Knowledge of the Microsoft Suite applications.
• Knowledge and experience in using SAP.

Responsibilities

• Process spare part orders via telephone, email, online portal.
• Manage critical shortages of parts to support aircraft return to service.
• Provide timely communication during aircraft on ground events.

Skills

Customer service experience

Communication skills in English and French

Knowledge of Microsoft Suite

SAP experience

Ability to work under pressure

Job description

Material Logistics Agent, Aircraft-on-Ground

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

Responsibilities

• Process spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries
• Manage critical shortages of parts in order to support the return to service of an aircraft on ground
• Manage client expectations during an aircraft on ground event and provide timely communication throughout
• Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints
• In a changing environment geared towards increased customer’s satisfaction, manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator’s satisfaction
• Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues
• Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner

How to thrive in this role

• You have 3 to 5 years of experience in a customer service role
• You have great communication skills in English and French (spoken and written)
• You have knowledge of the Microsoft Suite applications
• You have knowledge and experience in using SAP
• You are available to work on 12hrs shifts (day/night and weekends), only if needed
• You have the ability to work under pressure and tight timelines

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Material Logistics Agent, Aircraft-on-Ground

Primary Location Completion Center

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 9611 Material Logistics Agent, Aircraft-on-Ground