Markham- ICI Operations Manager

Miller Waste Systems; Markham; On-site; CAD 95,000 - 115,000; Full time

Job summary

Miller Waste Systems in Markham, Ontario, seeks an ICI Operations Manager to oversee daily frontline operations within the Industrial, Commercial, and Institutional line. You will lead dispatching, routing, and frontline teams to ensure safe, efficient, and on-time service delivery while monitoring performance, safety compliance, and labour efficiency.

The role requires strong leadership, a focus on customer service, and coordination with maintenance teams to maximize fleet reliability.

Qualifications

• Minimum 5+ years in a related managerial role with fiscal and operational responsibility.
• Experience leading frontline operations; unionized environment experience preferred.
• Strong understanding of operational KPIs, labour management, and budget control.
• DZ Driver’s Licence with a clean driving record preferred.
• Excellent attendance and performance record with strong interpersonal skills.
• Ability to coach, motivate, and manage performance with feedback and progressive discipline.
• Working knowledge of municipal contracts, service agreements, and regulatory compliance.
• Proficiency with Excel, Word, Outlook and related programs.

Responsibilities

• Oversee day-to-day frontline operations within the IC&I line, ensuring safe, efficient, and reliable service delivery.
• Manage dispatching, routing, driver scheduling, and daily workflow coordination to meet service commitments and productivity targets.
• Provide fiscal and operational leadership for the Markham District IC&I contracts, ensuring compliance with contracts and regulations.
• Prepare annual operating budgets and manage within approved financial parameters.
• Lead planning for goals, KPIs, and performance standards aligned with Miller Waste Systems objectives.
• Supervise and support supervisors, dispatchers, administrative staff, and frontline drivers through coaching and team-building.
• Track performance of direct reports via feedback, evaluations and progressive discipline when required.
• Lead daily safety meetings and ensure adherence to safety policies and OHSA.

Skills

Operations management

Team leadership

Budget accountability

KPIs tracking

Safety compliance

Communication

Scheduling

Unions experience

Tools

Microsoft Office

Job description

ICI Operations Manager

• Location: 8050 Woodbine Avenue, Markham, Ontario
• Position Type: Permanent Full-Time
• Reporting To: District Manager
• Start Date: Immediately
• Hours: Monday to Friday, 5:30am start
• Compensation: $95,000-$115,000 per annum

About Miller Waste Systems:

Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.

Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.

Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.

At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Summary:

The ICI Operations Manager oversees daily frontline operations within the Industrial, Commercial, and Institutional line of business, ensuring safe, efficient, and on‑time service delivery. The role leads dispatching, routing, and frontline teams while monitoring performance, safety compliance, and labour efficiency. Strong leadership, customer focus, and coordination with maintenance teams are essential to meeting service and productivity goals.

Responsibilities

In the position of ICI Operations Manager, the responsibilities include, but are not limited to:

• Oversee day - to - day frontline operations within the Industrial, Commercial, and Institutional line of business, ensuring safe, efficient, and reliable service delivery.
• Manage dispatching, routing, driver scheduling, and daily workflow coordination to meet service commitments and productivity targets.
• Provide both fiscal and operational leadership for the Markham District IC&I contracts, ensuring compliance with contractual and regulatory requirements.
• Prepare annual operating budgets and manage operations within approved financial parameters.
• Lead operational planning for goals, KPIs, and performance standards in alignment with Miller Waste Systems strategic objectives.
• Directly supervise and support supervisors, dispatchers, administrative staff, and frontline drivers through coaching, mentoring, and team-building initiatives.
• Manage performance of direct reports through regular feedback, performance evaluations, and progressive discipline where required.
• Lead daily safety meetings and ensure strict adherence to Miller Waste Systems safety policies, procedures, and the Occupational Health & Safety Act.
• Coordinate with maintenance teams to ensure fleet reliability, equipment availability, and effective preventive maintenance practices.
• Track daily productivity, route performance, KPIs, and complete monthly variance analyses and operational reports.
• Oversee WSIB claims management, safety reporting, and incident tracking.
• Act as a primary point of contact with municipal partners, internal stakeholders, and customers.
• Ensure all collection services are completed as scheduled, with service failures addressed promptly and effectively.
• Other duties, projects, and responsibilities as assigned.

Competencies & Qualifications:

• Minimum of 5+ years of experience in a related managerial role with demonstrated fiscal and operational responsibility.
• Proven experience leading frontline operations, with previous experience in a unionized environment preferred.
• Strong understanding of operational KPIs, labour management, route productivity, and budget control.
• DZ Driver’s Licence with a clean driving record preferred.
• Excellent attendance and performance record complemented by strong interpersonal, communication, and organizational skills.
• Demonstrated ability to coach, motivate, and manage performance through formal and informal feedback, including progressive discipline when required.
• Working knowledge of municipal contracts, service agreements, and regulatory compliance.
• Solid proficiency with Microsoft Office applications (Excel, Word, Outlook, and related programs).
• Strong commitment to health and safety, with working knowledge of the Occupational Health & Safety Act.
• Flexibility to work Saturdays and Sundays when operationally required.

Posting closing date: This posting will remain active until it has been filled.

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.