Markets Support Specialist

Bank of America; New Brunswick; On-site; CAD 75,000 - 110,000; Full time

Job summary

Bank of America Canada is seeking an experienced GFICCO Operations Analyst to provide end-to-end operational support for securities, loans, FX and OTC derivatives within a fast-paced global banking context. You will help ensure timely trade processing, settlement, and issue resolution while driving continuous improvement and client service excellence.

The role requires strong communication, rigorous attention to detail, and the ability to coordinate across multiple teams in a dynamic

Qualifications

• 3 years of experience in a financial institution, preferably in global markets operations.
• Strong communication skills across organizational levels and a collaborative mindset.
• Excellent organizational ability with capacity to prioritize during high-volume periods.
• Self-motivated with a focus on process improvements and client service.
• Attention to detail with a track record of accuracy and accountability.

Responsibilities

• Provides operational support for trade lifecycle activities, including processing and settlement.
• Ensures timely and accurate clearing and settlement with internal/external counterparties.
• Quality control and issue investigation to resolve exceptions and breaks.
• Supports new processes to improve the overall operating model and client experience.
• Maintains strong stakeholder relations and ensures compliance with controls.

Skills

Communication

Time management

Attention to detail

Problem solving

Team collaboration

Self-motivation

Job description

About this job

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

LOB Job Description: An exciting opportunity to join the GFICCO (Global Fixed Income, Currency, Commodities Ops) Operations Team. The role requires analysis and ownership of a variety of FX (Foreign Exchange) operational processes in a challenging and fast paced environment, ensuring sustained proficiency and accuracy for all tasks; responsible for the confirmation and settlement of FX transactions and any subsequent investigation and resolution of exceptions/breaks.

The team also support the regional settlement of Mergers and Acquisition related transactions. Communication by phone and email is required whilst providing exceptional customer service to both client and internal service partners. This role provides a fantastic learning opportunity and exposure to front to back processes such as; Trading/Sales, Technology, Client Onboarding and more.

Responsibilities:

• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management


• Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients


• Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks


• Performs tasks accurately during high volume periods in a team environment


• Improves and simplifies the client experience, reducing manual touchpoints


• Supports the implementation of new processes to improve the overall business operating model


• Identifies and flags potential risks in a timely manner

Required Qualifications:

• 3 years of experience in a financial institution preferably in global markets operations environment supporting OTC and/or FX or other institutionally traded financial products.


• An effective and clear communicator across various levels within the organization with an ability to influence positive outcomes.


• Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.


• Self-motivated individual who demonstrates and encourages collaboration within and beyond his/her team.


• Excellent attention to detail and minimal history of errors. Holds self and others accountable for high performance standards.


• Logical approach to problem solving; intellectually curious.


• Continuous learner with a desire to become a subject matter expert within the team.

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions


• Excels in working among diverse viewpoints to determine the best path forward


• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner


• Commitment to challenging the status quo and promoting positive change.


• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base


• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Each posting applies separately and lists its own pay.