Marketing Innovation Intern

Nexans; Markham; On-site; CAD 21,000 - 31,000; Part time

Job summary

Nexans Canada is establishing a structured Customer Experience Management (CXM) program as part of its Innovation Program. The Marketing Innovation Intern will recruit participants, coordinate and conduct customer interviews, organize data, and support the discovery and validation of customer-driven insights.

The role ensures CXM operates efficiently and yields well-documented customer insights reflecting needs and opportunities.

Qualifications

• Currently enrolled in a Marketing, Business, Communications, or related post-secondary program.
• Strong organizational and project coordination skills.
• Proficient in Microsoft Excel and MS Office tools.
• Excellent written and verbal communication skills.
• Driver’s license and willingness to travel in Ontario.

Responsibilities

• Identify, recruit, screen, and vet interview participants.
• Schedule and coordinate Customer Feedback interviews.
• Conduct interviews using established research methodologies.
• Organize research data using Excel and data management platforms.
• Support discovery and validation of customer-driven insights.
• Attend weekly project meetings with consultants.
• Track interview progress, action items and project status.
• Support preparation of executive presentations and customer insight reports.

Skills

Strong organizational skills

Excellent written and verbal comms

Self-motivated / curious

Time management

Driver’s license

Education

Post-secondary Marketing/Business/Communications program

Tools

Microsoft Excel

MS Office

Job description

WHO ARE WE?

At Nexans our global vision is to electrify the future. For over a century, Nexans has played a crucial role in the electrification of the planet. With around 28,000 people in 42 countries, the Group is leading the charge to the new world of electrification: safer, sustainable, renewable, decarbonized and accessible to everyone Nexans recognizes the differences that make each employee valuable and unique.

WELCOMING YOU TO THE TEAM

Our story starts in 1911, manufacturing cables to support the distribution of power generated from Niagara Falls, Nexans has proudly contributed to Canada's growth. We have been involved in many of Canada's most ambitious projects; from dams, bridges, energy transmission and distribution to railroads and transportation. We are a vertically integrated manufacturer and our products are made at facilities located in Quebec, Ontario, and Saskatchewan.

As a Marketing Innovation Intern, you will report directly to the Offer Manager in our Marketing department.

GETTING TO KNOW THE POSITION

One of the strategic orientations that Nexans pursues consists in capturing growth and differentiating its offer by escalading the value chain from the production of cables towards the provision of innovative cable systems and services and solutions to better address the current and future needs of our partners and customers.

Nexans Canada is establishing a structured Customer Experience Management (CXM) program as part of its Innovation Program. The Marketing Innovation Intern will be responsible for facilitating the execution of this program by recruiting participants, coordinating and conducting customer interviews, organizing research data, and supporting the discovery and validation of customer-driven product and industry insights.

The role focuses on ensuring the CXM program operates efficiently and professionally while supporting the delivery of reliable, well-documented customer insights that accurately reflect customer needs, challenges, and opportunities.

HOW YOU MAKE AN IMPACT

• Become familiar with the customer value propositions and design hypotheses being evaluated.
• Identify, recruit, screen, and vet interview participants.
• Schedule and coordinate Customer Feedback interviews.
• Conduct interviews using established research methodologies while remaining objective and avoiding interviewer bias.
• Identify recurring themes, opportunities, objections, and unmet customer needs.
• Compile findings into structured summaries that highlight evidence supporting, refining, or challenging the innovation team's hypotheses.
• Organize research data using Excel and/or modern data management platforms.
• Attend weekly project meetings with consultants.
• Track interview progress, action items, and project status.
• Support the preparation of executive presentations and customer insight reports.

WHAT YOU BRING TO THE ROLE ?

KEY COMPETENCIES & REQUIREMENTS

• Currently enrolled in a Marketing, Business, Communications, or related post-secondary program, ideally in the second or third year of study.
• Strong organizational and project coordination skills.
• Proficient in Microsoft Excel and other MS office tools
• Self-motivated, curious, and eager to learn.
• Excellent written and verbal communication skills.
• Outgoing, approachable, and confident engaging with customers and industry professionals.
• Detail-oriented with excellent time management abilities.
• Driver’s license (25% travel in Ontario)

Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.