Marketing, Events and Guest Engagement Manager

Springwood Cottage Resort; Arden; On-site; CAD 60,000 - 80,000; Full time

Job summary

A resort in Ontario is seeking a Marketing, Events and Guest Engagement Manager. This senior role will involve overseeing day-to-day marketing operations and ensuring exceptional guest experiences. Responsibilities include planning activities and events, adapting to changing demands, and managing guest interactions to foster repeat business. Weekend and evening availability is essential, and housing may be part of the compensation package.

Benefits

Housing may be provided as part of the compensation package

Qualifications

• Experience in marketing and guest engagement.
• Strong organizational and event planning skills.
• Ability to adapt to shifting priorities.

Responsibilities

• Oversee marketing and guest experiences to ensure exceptional service.
• Plan and coordinate guest activities and special events.
• Manage guest interactions from inquiry to departure.

Job description

Springwood Cottage Resort ("Springwood") is seeking a Marketing, Events and Guest Engagement Manager. This newly developed role will report directly to the owners and will oversee the day-to-day operations of marketing and guest experiences as Springwood continues its journey of developing, operationalizing and growing business.

This is a key senior role to help build and grow the business working directly with the owners. The successful candidate will be responsible for Guest Experiences, Events & Marketing functions at Springwood. The successful candidate will ensure that every facet of our guests’ experience from initial inquiry to departure and beyond is exceptional, leading them to rave about their experience and rebooking many times over. This is a role where focus shifts throughout the year, and where no two days are the same. As it’s a new role, it also can morph over time based upon skills and interest. Housing may be provided as part of the total compensation package. This is not a standard Monday to Friday 9-5 position, as weekend, evening and/or holiday coverage will be required during our peak busy periods and events.

Responsibilities

• Responsible for the smooth, efficient, first-rate execution of the following functions (including planning, documentation, inventory management, communication, execution, staff oversight, contractor coordination and measuring success):
  • Guest Experiences and Events:
    • For our Summer Guests, plan, promote, staff & coordinate our guest activities, which presently include kids' activities, pizza nights, beach bonfires, fitness classes (yoga and tai chi), beachside massages & wine tastings as well as assist with day-to-day activities such as assisting guests in the store
    • Assist in the coordination of special events (Group events & weddings) ensuring a personal, hands-on approach that leads to a wonderfully executed, profitable event whereby guests are thrilled with the service received and in turn leads to rave reviews and repeat business
    • Assist in the development & successful execution of special events and programs to help grow the business