Marketing Account Manager

POD Marketing Inc.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A full-service marketing agency in Calgary seeks a Marketing Account Manager to oversee client relationships and drive measurable growth. This role demands strong communication and analytical skills, along with a proven ability in account management. The ideal candidate possesses a Bachelor's degree in Business Administration or related field and a minimum of two years' relevant experience. Enjoy generous vacation, flexible work options, and a culture that values employee well-being and development.

Benefits

Three weeks of paid vacation

Comprehensive benefits package

Paid volunteer time

Qualifications

• Legally able to work in Canada and located in Calgary, AB.
• Minimum of 2 years’ experience in an Account Management or similar client-facing role.
• Proven track record in achieving growth and retention goals.

Responsibilities

• Manage a diverse portfolio of accounts, building trustworthy relationships.
• Act as the primary contact for clients and resolve conflicts promptly.
• Oversee financial aspects of client accounts, including invoicing.

Skills

Customer service experience

Marketing strategy understanding

Analytical skills

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Salesforce

CRM tools

Job description

Marketing Account Manager

Always apply through our website: https://www.podmarketinginc.com/careers/. We will reach out by email if you are selected for the next step. Either way, we appreciate your interest and the time you spent getting to know us.

Who Are You?

You’re someone who genuinely enjoys being the connective tissue between clients and results. You build trust quickly, ask smart questions, and take real ownership over the outcomes of the accounts you manage. You’re curious about your clients’ businesses, proactive about spotting opportunities, and comfortable having both strategic conversations and practical, sometimes tough, discussions when needed.

You care about performance, not just activity. Metrics matter to you because they tell a story, and you know how to use that story to guide better decisions, adjust strategy, and show impact. You’re organized, detail-oriented, and reliable, but not rigid. You’re comfortable juggling multiple priorities, collaborating across teams, and adapting as things change. In a fast-paced agency environment, you’re calm, capable, and focused on moving work forward in a thoughtful, client‑first way.

What’s The Role?

The Account Manager role at POD Marketing is a client‑facing, impact‑driven position focused on building strong relationships and driving measurable growth. You are the primary owner of your client portfolio, responsible for strategy, execution oversight, and ongoing performance. From onboarding through long‑term partnership, you guide clients through their marketing journey with clarity, confidence, and accountability.

You work closely with internal teams to translate client goals into actionable plans, ensure strategies are delivered effectively, and continuously optimize based on performance. You’re also expected to think beyond individual accounts by contributing to the evolution of POD’s sales systems, processes, and tools. This is a role for someone who wants to influence both client success and how the business operates, balancing relationship management, strategic thinking, and operational excellence.

Responsibilities

• Manage a diverse portfolio of accounts, developing trustworthy and long‑lasting relationships with clients.
• Act as the primary point of contact for clients, providing timely and tailored solutions to individual needs.
  Build and execute customized quarterly marketing strategies for clients, aimed at achieving their specific goals.
• Drive portfolio growth by identifying upsell opportunities.
• Resolve conflicts and challenges faced by clients in a prompt and effective manner.
• Oversee financial aspects of client accounts, including invoicing and budget management.
• Support the optimization of sales systems and processes, including management and refinement of CRM tools.
• Track and report on sales account targets, aligning them with company objectives and making adjustments as needed.
• Monitor relevant sales and account metrics, suggesting actions for improvement and identifying opportunities for growth.
• Collaborate with internal stakeholders and external partners to deliver comprehensive services and drive future growth.
• Travel to client meetings, trade shows, and conferences, sometimes including speaking engagements.

Required Experience & Skills

• Legally able to work in Canada and located in Calgary, AB.
• Bachelor’s degree or diploma in Business Administration, Communications, or a related field, or equivalent corporate work experience.
• 2+ years of experience in customer service or hospitality (serving or bartending experience is considered a strong asset).
• Minimum of 2 years’ experience in an Account Management or similar client‑facing role.
• Proven track record in achieving growth and retention goals.
• Strong understanding of marketing strategies, including PPC, SEO, social media, and email marketing.
• Experience with sales processes and CRMs like Salesforce, Accelo, or Basecamp is an asset.
• Exceptional communication and interpersonal skills.
• Strong analytical skills with the ability to make data‑driven decisions.
• Prior experience in a marketing agency environment is an asset.
• Expertise in contract negotiation and renewals.
• Advanced understanding of sales enablement tools and reporting is an asset.

Who is POD Marketing?

POD Marketing is a full‑service agency that works across marketing, consulting, and HR to help clients solve real business challenges.

Behind that work is an incredible group of people. We put just as much care into supporting our team as we do our clients, creating an environment where people feel trusted, supported, and inspired to do their best work. This role sits within our Dental and Eye Care divisions (SmileShop Dental Marketing and Marketing4ECPs), working directly with practice owners to build and execute marketing strategies for their practices.

At POD, culture isn’t about perks (though we have those too). It’s about how you feel at work: accepted for who you are, encouraged to grow, and surrounded by people who want to see you succeed. That approach has earned us multiple awards, including recognition as one of Canada’s Most Admired Corporate Cultures.

To learn more about our culture, watch this video: https://youtu.be/1WZ8tAnATNs , visit the POD Marketing YouTube channel and check out our reviews on Glassdoor.

What’s in it for You?

At POD Marketing, we work hard, have fun, and genuinely support each other. We believe people do their best work when they feel valued, trusted, and balanced; and we’ve built an environment that makes that possible.

You’ll enjoy three weeks of paid vacation, twelve flex days, a Passion Day to spend however you choose, and a company‑wide MeMonday to prioritize mental health. We offer a thirty‑day remote work policy for when you need a change of scenery, twenty‑six hours of paid volunteer time each year, and a comprehensive benefits package that includes health, dental, vision, and spending accounts.

Growth and development are part of life here. You’ll have access to mentorship, leadership programs like LEAD, and ongoing learning opportunities designed to help you grow your skills and career. You’ll also have regular one‑on‑one check‑ins, quarterly performance conversations, and a culture of continuous feedback that keeps you supported and clear on expectations.

Our downtown Calgary office is bright, modern, and stocked with good coffee, snacks, and great people. We offer discounts with local vendors and a culture that’s collaborative, energetic, and built on trust and respect.

How to Apply

At POD, we believe “that most job requirements and conceptual knowledge are easily trainable. But you can’t teach drive, ambition, or passion.” (Take a look at this article, Finding Your Unicorn, written by our President, Kevin Wilhelm). Our hiring managers consider alignment with our core values and passion for our company culture to be as valuable as experience and education.

Finding the right fit is important to us, and we put real care into reviewing applications. This is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team. Take a few extra minutes to help us see why this opportunity is the right fit for you.

We often see strong candidates miss out because of preventable issues like missing cover letters, referencing the wrong job title or company, or submitting unedited AI‑generated content. We encourage the use of AI to streamline your process, but your application should still reflect your voice and accuracy. If this role excites you, let that show in how you apply.

A few tips to stand out:

• Submit an up‑to‑date resume that highlights the skills and experience we are looking for.
• Include a personalized cover letter or a video cover letter (one is required, both are not necessary).
• Share why this specific role excites you and how your background connects to it.
• Make sure your application is error‑free (especially the basics like company name and job title).
• Answer the application questions with intention. Your responses don’t need to be long; quality over quantity matters!
• If you use AI, review and edit so it sounds like you and is factually correct (no – passion and innovation are not our core values, no matter what ChatGPT tells you).
• Review the posted salary range before you apply and make sure it aligns with what you’re comfortable with.
• If you choose to submit a video cover letter, keep it short and engaging (under 2 minutes, please!).

Always apply through our website: https://www.podmarketinginc.com/careers/. We will reach out by email if you are selected for the next step. Either way, we appreciate your interest and the time you spent getting to know us.

At POD Marketing, we believe in creating an inclusive work environment, which is why we’re proud to be an equal opportunity employer. We consider and evaluate all qualified candidates based on their qualifications without discrimination based on race, colour, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.