Market Development Manager

Relevance; Embrun; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Telework equipment reimbursement

Job summary

Desjardins Ontario Credit Union seeks a market development manager to lead a department, drive strategic priorities, and strengthen member and client relationships across a defined business line.

You will coach a team, develop plans, monitor performance, and promote a competitive service offer while upholding Desjardins’s values. Travel between service centres is expected and bilingual communication in French and English is essential.

Qualifications

• Bachelor's degree in a related field (required).
• Mutual fund representative certificate – Autorité des marchés financiers (required).
• 9+ years of relevant experience (preferred).
• Strong communication skills in French and English, both oral and written.

Responsibilities

• Support the supervisor by developing business strategies aligned with Desjardins’s priorities.
• Ensure quality of services and manage member/client relationships.
• Implement and monitor action plans to achieve targets.
• Lead, coach, and motivate the team; develop talent and ensure high-quality service.
• Develop competitive, profitable service offers in collaboration with other components.

Skills

Bilingual English/French

Strategic leadership

People management

Communication skills

Education

Bachelor's degree in a related field

Mutual fund representative certificate – Autorité des marchés financiers

Job description

As a market development manager at Desjardins Ontario Credit Union, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of members and clients. You are responsible for the strategic and operational management of a team dedicated to selling financial products and services in a specific business line. You build and maintain long‑term business relationships with members and clients in your line of business. You draw up and monitor a business plan that addresses priorities, challenges and objectives. You ensure sector performance, and sound and prudent risk management in accordance with standards. You follow up on results. You draw on your ability to make quality decisions and drive results to effectively manage employees and your department’s performance. You manage a team dedicated to members and clients. You oversee employees’ skills development and ensure high‑quality service. The ability to build effective teams and develop talent is therefore essential. You serve as coach for your team members and provide advisory services and specific recommendations that take the needs of members and clients into account. The complex work associated with your unit requires extensive knowledge of the organization and your line of business. More specifically, you will be required to:

• Support your immediate supervisor by helping to develop business strategies in line with Desjardins’s strategic priorities and the unit’s challenges.
• Ensure the quality of services and business relationships, and manage the member/client experience.
• Implement and monitor the action plan to achieve target results.
• Put in place management and communication practices that promote talent acquisition and management, team synergy and change management, in keeping with Desjardins’s values. Lead, coach and motivate your team to develop skills, boost engagement and empower employees.
• Implement and develop a competitive, profitable service offer for your sector that incorporates partnerships with other components in order to provide an exceptional member/client experience.
• Ensure the efficiency and continuous improvement of processes, and boost profitability.
• Promote the Desjardins brand and strengthen the organization’s roots in the community.
• Uphold Desjardins’s cooperative values.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Hybrid, #ONCL05

What you bring to the table

• Bachelor's degree in a related field
• A minimum of nine years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Mutual fund representative certificate – Autorité des marchés financiers
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english‑speaking partners, members and/or clients
• Available to travel between all three service centres

Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Teams

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management (FG)

This position is actually vacant.

Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.