MAP Assessment Specialist

Immigrant Services Society of BC; Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading immigrant support agency in Metro Vancouver is seeking a MAP Assessment Specialist to review referrals and assess client eligibility for programs. This in-person role requires strong communication skills and a commitment to diversity and inclusion. The ideal candidate has a diploma in Social Sciences and two years of relevant experience. Join us to make a meaningful impact in the community.

Benefits

105 hours of vacation

Employee and Family Assistance Program

Employer RRSP contribution

Inclusive culture

Qualifications

• Minimum of two years of experience in client-oriented position.
• Fluency in a second language is an asset.

Responsibilities

• Review referrals and assessments for client eligibility.
• Conduct initial assessments and collaborate with supervisors.
• Maintain client records and facilitate transitions off case management.

Skills

Effective communication in English

Cultural competency

Time management

Service-oriented attitude

Education

Diploma in Social Sciences or related field

Job description

Position: MAP Assessment Specialist

Program: Moving Ahead Program (MAP)

Position Details: In-person position at 35 hours per week, starting ASAP until March 31, 2026

Location: Coquitlam (Lincoln) and New Westminster

Posting Date: November 19

Closing Date: November 26

Why Choose Us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Summary

Review referrals and accompanying needs and assets assessment (NAARs or NAARs4GARS) and undertakes initial assessment to determine the client’s eligibility for Moving Ahead Program. Make recommendations for intake into program, ensuring individuals not accepted are reconnected with settlement programs. Conducts exit assessments.

How You Will Make a Difference

• Review referrals and accompanying needs and assets assessment (NAARs or NAARs4GARS), following up with referring agency / individual as required.
• Undertake initial eligibility assessment to determine the client’s eligibility for Moving Ahead Program, using the Common Eligibility Criteria found in the Case Management Framework.
• Liaise with MAP Case Management Supervisor to share specialized needs and make recommendations for intake into program, including whether client is assessed as low or high needs for case management.
• Ensuring clients who are not successfully accepted for Moving Ahead Program are (re)connected with settlement programs.
• Conduct exit assessments to confirm when eligible clients should be transitioned off Case Management support. Liaise with Case Management Supervisor to facilitate client further referral.
• Enter client information and service interventions into centralized databases as client service occurs.
• Perform other related duties as required.

What You Bring

• Diploma in Social Sciences, counseling, or a related discipline supplemented by a minimum of two (2) years of experience in a client-oriented position, preferable in an immigrant settlement service-related field OR an equivalent combination of education, training, and experience.
• Fluency in a Second language is an asset.

What Makes You a Change Maker

• Ability to communicate effectively in both written and oral English at all levels of the organization.
• Demonstrated cultural competency and commitment to working effectively with diverse populations.
• Demonstrated ability to manage time and resources effectively.
• Current knowledge of legislation, services and information affecting immigrants and refugees including issues facing newcomers.
• Demonstrated experience in developing and facilitating groups.
• Ability to set and maintain boundaries with clients and manage self-care.
• Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
• Possession of and the ability to maintain a clear provincial Criminal Record Check.

ISSofBC Value Proposition

• Expected Hiring Salary: $24.62-$27.91 per hour. Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.
• 105 hours of vacation and 35 hours of personal leave (pro-rated)
• Employee and Family Assistance Program (EFAP).
• Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.
• Inclusive culture and supportive workplace with opportunity for innovation and development.
• Values-based organization with collaborative peers with a wide range of backgrounds and talents.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.

If You are Passionate about Making a Difference, Apply Now!