Manufacturing Site IT Operations Specialist

General Motors; St. Catharines; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading automotive company is seeking an Operations Support Specialist in St. Catharines, Canada. The successful candidate will be responsible for maintaining and troubleshooting IT systems, supporting end-user devices, and ensuring compliance with established guidelines. Applicants should have a college diploma or equivalent experience, along with 3-5 years in IT support within an enterprise environment. The role includes competitive benefits such as healthcare, paid time off, and a pension plan.

Benefits

Paid time off

Healthcare benefits

Life insurance plans

Pension plan

Vehicle Purchase Plan

Qualifications

• 3-5 years of IT experience supporting end-user devices.
• Familiarity with basic network concepts.
• Ability to work on rotating shifts, weekends, and holidays.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems.
• Build and configure client systems according to standard procedures.
• Support GM-managed LAN network infrastructure hardware.

Skills

Analytical thinking

Effective communication

Interpersonal skills

Education

College Diploma or University Degree in a related field

Tools

Remote support tools

ITIL framework

Incident ticketing systems

Job description

Onsite

This role is categorized as onsite. This means the successful candidate is expected to report to St. Catharine's GPS on a full-time basis.

Overview

As an Operations Support Specialist, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. You will also document, maintain, upgrade, and replace hardware and software systems as needed.

This role requires familiarity with a broad range of IT concepts, practices, and procedures.

We’re looking for someone who:

• Demonstrates accountability and alignment with GM’s values and cultural behaviors

• Models professional conduct and contributes to a winning team culture

• Demonstrates initiative and works effectively in team-based problem-solving environments.

What you will do as a Manufacturing Operations Specialist:

• Perform tasks under the direction of the Site IT Manager, following established guidelines

• Fulfill all responsibilities associated with the IT Operations Specialist role.

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals

• Build and configure client systems (PCs, laptops, printers, wireless devices, tablets) according to standard procedures

• Maintain accurate asset management records for all IT equipment

• Leverage corporate IT tools for remote device management and user support

• Support GM-managed LAN network infrastructure hardware (Access network hardware on mezzanine-level platforms using ladders or stairs as needed)

• Provide support for teleconferencing devices

• Maintain GM Best practice audit items, Documentation, Compliance Checks, Evidence Collection and Continuous improvement.

Effective Communication

• Uses effective written and verbal communication to collaborate with cross‑functional teams and facilitate discussions that prioritize customer needs.

Knowledge

• Intermediate knowledge of the ITIL framework, with the ability to apply service management principles to streamline IT operations, including incident, change, and problem management.

• Advanced proficiency in configuring, troubleshooting, and optimizing computerized systems, including desktops, laptops, mobile devices, and peripheral hardware across diverse environments.

• Advanced understanding of remote support tools and incident ticketing systems, enabling efficient resolution of technical issues, accurate documentation, and effective communication with end users and support teams.

Additional Job Description Your Skills & Abilities (Required Qualifications)

• Successly obtained a College Diploma or University Degree in a related field and / or equivalent experience.

• Possess 3-5 years of IT experience supporting end-user devices in an enterprise environment. (PC, printers, scanners, mobile phones, tablets, etc.)

• Experience with basic network concepts

• Ability to work on rotating shifts, Weekends and Holidays when required.

What Will Give You A Competitive Edge

• Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills.

• Hands‑on IT support experience in manufacturing or industrial environments

• Proficiency in troubleshooting and repairing PCs, laptops, tablets, printers, and peripherals

• Strong Windows support skills, including remote assistance and desktop management

• Working knowledge of LAN/WAN, wireless and TCP/IP protocols.

• Familiarity with IT security tools and practices

• Excellent problem‑solving, communication, and collaboration abilities

• Ability to support Android, Apple and Windows devices in enterprise environments

• The ability to work effectively with and as part of a team, fostering collaboration, accountability, and shared success.

Benefits

The goal of the General Motors of Canada total rewards program is to support the health and well‑being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.

• Healthcare, dental and vision benefits including health care spending account and wellness incentive.

• Life insurance plans to cover you and your family.

• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.

• GM Vehicle Purchase Plan for you, your family, and friends.

Immigration

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.