Mandarin/Cantonese Customer Success – RESP Retention

Embark Student Corp.; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

A financial services firm in Peel Region is seeking a Trilingual Customer Success Specialist fluent in Mandarin and Cantonese for a parental leave replacement. This role focuses on enhancing customer retention strategies and ensuring clients maximize their RESP benefits. Ideal candidates will have strong interpersonal skills and at least 6 months of relevant experience. This position offers a salary between $45,000 - $55,000 per year.

Qualifications

• Min. 6 months of experience in loyalty or retention-focused teams.
• Must be eligible to be licensed through local provincial authority.
• Experience in partnership relations and virtual management.

Responsibilities

• Engage clients looking to cancel or transfer accounts.
• Encourage customers to maximize RESP value.
• Conduct regular account reviews.
• Identify upsell opportunities.
• Execute the cancellation of customer plans if needed.

Skills

Bilingualism in Mandarin and Cantonese

Interpersonal skills

Negotiation skills

Customer-centric approach

Analytical skills

Stress management

Microsoft Excel

Job description

A financial services firm in Peel Region is seeking a Trilingual Customer Success Specialist fluent in Mandarin and Cantonese for a parental leave replacement. This role focuses on enhancing customer retention strategies and ensuring clients maximize their RESP benefits. Ideal candidates will have strong interpersonal skills and at least 6 months of relevant experience. This position offers a salary between $45,000 - $55,000 per year.