Managing Security Consultant- Managed Services

CDW; Mississauga; On-site; CAD 169,000 - 238,000; Full time

Job summary

A leading technology solutions provider is seeking a Managing Consultant in Mississauga, Canada. This role involves supporting clients with complex technical issues and driving improvements in service delivery. Candidates should have a strong background in security operations and client relationship management, along with relevant certifications. The position includes a salary range of $121,000.00 to $169,500.00, depending on experience.

Qualifications

• 7 years of security experience in a client-focused environment.
• 2 years leading projects in security operations.
• Expert-level certifications in at least two Managed Security Services disciplines.

Responsibilities

• Manage complex technical questions and ticket escalations.
• Conduct ongoing analysis and system testing.
• Mentor team members with technical support.

Skills

Technical analysis

Client relationship management

Team mentorship

Security operations knowledge

Problem-solving

Education

Bachelor’s degree in Engineering or Computer Science

Advanced technical certifications

Tools

Security technologies

Productivity tools

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We are also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

Job Summary

The Managing Consultant performs ongoing client support for highly complex technical performance issues and ensures adherence to service level agreements and customer service excellence. Recommends process enhancements and drives efficiency by reducing average troubleshooting time, repetitive issues, and problem service tickets. The Managing Consultant has specialized knowledge in at least one of three disciplines: Network Security, Information Security, and/or Endpoint Security, and acts as a Subject Matter Expert. The Managing Consultant leads process improvements, creates efficiencies and opportunities for improved workflow and automation, and builds and manages client relationships as a Trusted Partner.

What you will do

Services Delivery – 50% job weight

• Manages complex technical questions and ticket escalations and monitors system performance.
• Identifies and recommends on technical deficiencies, service performance issues, product utilization, bugs, and enhancements.
• Recommends process improvements to drive efficiencies, reduce the average time to troubleshoot, and reduce false‑positive alerts.
• Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies.
• Embodies Trusted Advisor principles, including building trust and influencing loyalty with the client and internal coworkers.
• Confidently runs Great Meetings, differentiating services per MSS positioning.
• Accountable for the delivery of quarterly, monthly meetings and tuning calls with assigned accounts.
• Handles technical account management responsibilities for assigned accounts.
• Helps improve the business, proactively engages when service is inconsistent, or risk is identified.
• Mentors team with technical advice and support.
• Identifies and manages out‑of‑scope requirements and facilitates the resolution.
• Builds and manages client relationship as a Trusted Partner.

Services Improvement and Enhancement – 40% job weight

• Identifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancements.
• Accountable for executing on identified recommendations to improve client’s security posture.
• Develops reports and presentations; provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics in a specific area of discipline.
• Recommends process enhancements and drives efficiency by reducing average time to troubleshoot, repetitive issues and problem service tickets, and reducing false‑positives.
• Develops best practices, strategies, methodologies, business process documentation and templates to improve the business and align with financial targets.
• Develops new service definition and supports the launch of new service offerings.
• Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches in one or more specific technologies.
• Identifies and develops business process documentation to improve workflows and drive automation, creating efficiencies.
• Develops and improves Standard Operating Procedures (SOPs) and knowledge base articles.
• Conducts technical, procedural, and incident handling knowledge transfer sessions.
• Carries out research on supported technologies and develops actionable threat advisory documentation.

Professional Development – 10% job weight

• Develops self‑paced training content on supported technologies and processes.
• Maintains a strong network and promotes the organization at various meetings, forums, panels, publications, and conferences.
• Begins to establish thought leadership in the industry.

What we expect of you

• Bachelor’s degree (B.A. / B.S.) or 3‑year diploma in Engineering, Computer Science, or a technology‑related field and 7 years of security experience in a client‑focused environment, and/or working in a security operations center, and at least 2 years of experience leading projects and initiatives to improve and transform the business.
• 11 years total of Information Technology experience to include 7 years of security experience in a client‑focused environment, and/or working in a security operations center, and at least 2 years of experience leading projects and initiatives to improve and transform the business.
• At least two technical advanced or expert‑level certifications in Managed Security Services disciplines, including but not limited to CCSE, CCNP Security, CyberOps Professional, CCIE Security, PCNSE, Cortex XDR‑PMDxC, QRadar Administrator, Deployment Professional, GCIA, GCIH, Splunk, CrowdStrike Falcon: CCCS, CCFR, CCFH, CCFA, CCIS, Exabeam Advanced or Principal Implementation Engineer, Tenable VM Expert, or similar technology certifications.
• Position is part of a 7‑day per week, 24‑hour per day managed services operations. Must be available to work outside of regular business hours, including weekends and holidays.
• Excellent prioritization and time‑management skills, including the ability to manage time without supervision to focus on priorities and handle multiple tasks simultaneously.
• Experience designing, implementing, and supporting IT infrastructure and Information Systems Design or support involving hardware, software, and services at an enterprise level for at least one discipline in the Managed Security Services portfolio.
• Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software, and services.
• Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations.
• Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting.
• Demonstrated ability to investigate complex problems where analysis of situations or data requires an in‑depth evaluation of variable factors from multiple IT infrastructure systems.
• Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment.
• Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives.
• Clear, concise, and engaging communication and presentation skills in various settings.
• Collaborative problem‑solving approach and mentorship ability.
• Proven ability to proactively step into team leadership roles and empower others to increase contribution and level of responsibility.
• Consistently achieves high levels of customer satisfaction.
• Demonstrated ability to execute service delivery using productivity tools such as word processing, spreadsheets, diagram creation, presentation and email processing applications.

Pay

Pay range: $121,000.00 – $169,500.00, depending on experience and skill set. Salaries are based on a 37.5‑hour workweek and paid on a bi‑weekly payroll schedule.

About CDW

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. With a full‑lifecycle partner approach, we deliver technology solutions that help customers navigate an increasingly complex IT market and maximize return on their technology investments.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law.