Manager, Virtual Advice - Business Banking Virtual Advice, Edmonton, AB

Scotiabank; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in the Americas is seeking a Manager for Virtual Advice in Edmonton. In this role, you will lead a team of Virtual Business Advisors, focusing on customer relationships and business development. Ideal candidates will have strong leadership skills, experience in sales training, and a business-related education. Join a forward-thinking company committed to professional development and community impact.

Benefits

Competitive compensation and benefits package

Diverse opportunities for professional development

Internal training to support growth

Qualifications

• Strong coaching and leadership abilities to develop a team.
• Experience in planning and leading regular team meetings.
• Ability to provide direction, guidance, and resolve issues.

Responsibilities

• Lead and manage a team of Virtual Business Advisors.
• Create a national network of contacts to grow business.
• Provide sales training to employees for tailored advice.

Skills

Coaching and leadership abilities

Customer service orientation

Sales opportunity analysis

Education

Education in a business-related discipline or equivalent work experience

Moodys Certificate in Small Business or equivalent

Job description

Title: Manager, Virtual Advice - Business Banking Virtual Advice, Edmonton, AB

Requisition ID: 240084

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Location: Please note this is an in‑office position located in Edmonton, Alberta. The successful candidate will work within the Virtual Business Advice team. Shift M-F 9am-5pm.

About the Role

Our Manager, Virtual Advice, Business Banking will lead and drive a customer focused culture throughout the team to deepen client relationships and leverage broader bank relationships, systems and knowledge.

• Lead and manage a team of Virtual Business Advisors in their responsibilities of managing an assigned book of business customers, deepening existing relationships, developing new relationships.
• Create a national network of contacts to grow our current business and identify growth opportunities.
• Focus business development activities within and outside the Branch Network.
• Provide direction, guidance and support to VBAs, resolve issues and facilitate collaboration with branch and other internal partners.
• Lead & coach Virtual Business Advisors to identify customer‑centric solutions in an advice‑based business model.
• Contribute to achieving the highest rating in NPS among customers of all major banks in Canada.
• Provide sales training to employees so that they can provide tailored advice and customized solutions, increasing small business owners’ ability to succeed.
• Oversee the planning and completion of relationship‑building activities with business partners throughout the retail bank.
• Lead & coach employees to identify cross‑sell opportunities that benefit both customer and bank.

What you have…

• Strong coaching and leadership abilities to develop a team of Virtual Business Advisors.
• Ability to provide direction, guidance and support to team members, resolve issues and escalation.
• Experience planning and leading regular team meetings, recognizing success, overcoming obstacles and focusing on customer service.
• Foster a performance‑oriented environment and recognize success.
• Support successful analysis and identification of sales opportunities.
• Education in a business related discipline or equivalent work experience as a business owner.
• Moodys Certificate in Small Business or equivalent.

What we’re offering…

• The opportunity to join a forward‑thinking company with the ability to collaborate with other business lines within the bank.
• A rewarding career path with diverse opportunities for professional development.
• A competitive compensation and benefits package.
• Internal training to support growth and enhance skills.
• An organization committed to making a difference in our communities for you and our customers.

Location

Canada : Alberta : Edmonton

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and our communities achieve success through a broad range of advice, products and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.