Manager, Underwriting Performance & Oversight

ecl.vincere.io; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading specialty insurance provider is seeking a Manager, Underwriting Performance & Oversight in Toronto. This role involves overseeing the underwriting authority and product governance frameworks, delivering KPI reporting, and enhancing performance monitoring. The ideal candidate has several years of experience in underwriting operations, excellent stakeholder management skills, and advanced proficiency in Microsoft Office. This position provides a competitive salary, comprehensive benefits, and opportunities for professional growth in a collaborative, people-first culture.

Benefits

Competitive salary with high annual bonus potential

Comprehensive benefits package

20 vacation days plus additional personal days

Qualifications

• Several years of experience in underwriting operations, governance, or performance management.
• Proficiency in using advanced Microsoft Office tools.
• Experience with governance workflows or underwriting tools is a plus.

Responsibilities

• Oversee underwriting authority and product governance frameworks.
• Deliver KPI reporting and manage product governance.
• Support building performance monitoring frameworks.

Skills

Stakeholder management

Analytical skills

Communication

Documentation

Education

Degree in Business, Finance, Insurance, or related field

Tools

Microsoft Excel

Data analytics systems

Job description

Manager, Underwriting Performance & Oversight

Type: Hybrid | Full-Time | Toronto, ON

About Our Client

Our client is a globally recognized leader in the specialty insurance space, known for underwriting complex risks and empowering businesses to move forward with confidence. With a strong international footprint and a people-first culture, they have built their reputation on innovation, integrity, and a deep commitment to helping organizations thrive.

They are driven by a mission to provide smart, forward-thinking solutions that support their clients' growth while maintaining unwavering financial strength. Their collaborative, relationship-focused style and long-standing success in insuring unique, hard-to-place risks set them apart in the industry.

This is an exciting opportunity to join an organization that blends global influence with a highly connected Canadian leadership team. The role offers meaningful impact, visibility, and the chance to shape underwriting excellence during a pivotal period of growth and modernization.

Key Responsibilities

The Manager, Underwriting Performance & Oversight plays a pivotal role in developing and maintaining the organization’s underwriting authority and product governance frameworks. This includes overseeing the Service Company Agreement (SCA) renewal, supporting compliance activities, granting and reviewing underwriting authorities, overseeing audit and compliance reporting, and driving continuous improvement, particularly through automation and data-driven insights.

You will deliver essential KPI reporting, manage product governance throughout the full lifecycle, coordinate underwriting initiatives, and curate policy wordings and collaboration tools. As a core member of governance committees, you will ensure clear communication, structured decision-making, and consistent adherence to standards across the organization.

This role also supports underwriting leadership in building performance monitoring frameworks, supporting business planning, conducting quarterly reviews, and ensuring alignment with international underwriting standards.

Job Summary

This is an excellent opportunity to join the Underwriting Leadership Team as a dynamic leader responsible for elevating the efficiency, performance, and governance of the underwriting function in Canada.

Reporting to the Senior Vice President of Underwriting, the successful candidate will collaborate closely with the Canadian Senior Leadership Team, as well as international partners including the Office of the Chief Underwriting Officer (OCUO) and Compliance. This role is ideal for an experienced underwriter who thrives in a focused, innovative environment and is passionate about finding smarter, more effective ways of working and demonstrates leadership strengths.

Position Overview:

Underwriting Oversight

• Oversee the national Underwriting Authority framework, including:
  • Managing the annual SCA renewal and supporting compliance activities
  • Granting and promoting underwriters’ authorities in partnership with Product Line Leaders
  • Leading annual authority reviews and attestation processes
  • Managing monthly exception, breach, and peer review reporting
  • Leading internal and external audit processes
  • Managing compliance reporting and related documentation
• Drive ongoing process improvements, including automation and system enhancements
• Promote data-driven decision-making across underwriting
• Deliver monthly, quarterly, and annual KPIs for Underwriting and Field Leadership

Governance

• Lead the Product Governance framework, ensuring strong collaboration with Compliance
• Oversee product governance from inception to end-of-life, including tools, processes, and documentation
• Manage compliance structures and build a systematic approach to product governance
• Coordinate the Underwriting Initiatives Framework and Impact Assessment workflows
• Serve as custodian of policy wordings, translations, and collaboration with technical teams
• Drive continuous improvement and automation within governance processes
• Participate as a key member of governance committees
• Curate national Microsoft collaboration tools to ensure efficient and consistent communication

Underwriting Performance

• Support the development of a performance monitoring framework enabling profitable growth
• Partner with leadership and Portfolio Analytics to monitor key underwriting metrics
• Support Quarterly Business Reviews and track action items
• Contribute to annual business planning and communication of underwriting strategy
• Ensure technical KPIs are collected and monitored in alignment with international standards
• Liaise with global underwriting performance teams to maintain consistency and adherence

What You Will Bring to the Role

• Strong understanding of underwriting operations, governance, and authority structures
• Skilled in stakeholder management, with the ability to influence and build credibility at senior levels
• Excellent communication skills; clear, concise, and strategic
• Strong analytical, reporting, and documentation capabilities
• Advanced Microsoft Office skills; interest in adopting new systems and tools
• Ability to translate complex ideas for both technical and non-technical audiences
• Proven experience planning and running governance meetings and working groups
• Financial Industry experience considered an asset
• Business Analyst or Project Management credentials considered assets

You Are:

• A Self-Starter: Able to create clarity in ambiguity and take initiative to discover answers
• Analytical & Creative: A thoughtful problem-solver with strong attention to detail
• Reliable: Accountable, flexible, and committed to supporting team success
• Collaborative & Professional: Skilled at building relationships and maintaining high integrity
• Organized: Able to manage competing priorities and navigate complex workflows

If you’re ready to make an impact, we’d love to hear from you!

What’s in It for You

• Competitive salary with high annual bonus potential
• Comprehensive benefits package including extended health, dental, life, vision, travel insurance, and wellness initiatives
• RRSP program
• 20 vacation days plus additional personal days
• Numerous opportunities for professional growth and skill development
• Supportive leadership and a people-first culture focused on long-term success

Qualifications

Education & Experience

• A degree in Business, Finance, Insurance, or a related field is preferred
• Several years of experience in underwriting operations, governance, or performance management

Technical Skills

• Proficiency with Microsoft Office (advanced Excel/PowerPoint preferred)
• Experience with underwriting tools, governance workflows, or data analytics systems is an asset

Key Competencies

• Strong communication and stakeholder management skills
• Excellent analytical and organizational abilities
• Proactive mindset with the ability to drive initiatives forward

Apply Today

Email your resume to Samantha Cheffins at [e-mail]

About Us

Executrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.

We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.

In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: www.cic.gc.ca.