Manager, Technology Strategy & Innovation

OMERS / Oxford Properties Group; Toronto; Hybrid; CAD 107,000 - 157,000; Full time

Benefits offered by this job

Incentive plan

Group benefits

Retirement plans

Job summary

OMERS / Oxford Properties Group in Toronto is seeking a senior professional to strengthen the link between Data & Technology and investment stakeholders, aligning technology with business strategy and customer outcomes.

You will develop technology strategies, coach a high-performing team, and monitor outcomes with technology partners, driving measurable value and business performance.

Qualifications

• Bachelor’s degree in a relevant field and 5–7 years of technology-driven roles
• Demonstrated ability to translate business needs into technology solutions; familiarity with enterprise architecture and IT governance
• Strong strategic thinking, problem-solving and team leadership
• Ability to communicate technical concepts clearly to nontechnical audiences, influence management using data-based insights, earn trust, coach others, resolve conflict and navigate complexity with resilience

Responsibilities

• Partner with customers to understand needs and challenges.
• Connect them with D&T offerings, and monitor customer health, issues and outcomes with technology teams.
• Develop tailored technology strategies, maps and roadmaps aligned with business objectives; advise leadership on strategic technology implications, cost transparency and value delivery.
• Coach and lead Customer Success Analysts or Leads; structure ambiguous challenges using clear problem definition and sound judgment.
• Stay current with emerging technology and enterprise trends; identify opportunities and support innovative solutions that improve business performance.

Skills

Technology business partnering

Customer experience

Strategic thinking

Leadership

Stakeholder management

Education

Bachelor’s degree in a relevant field

Job description

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best. We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don’t just work anywhere — come build tomorrow together with us.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week.

Role Summary

Reporting to the Director, Customer Success & Innovation, you will strengthen the relationship between Data & Technology (D&T) and investment and business stakeholders, aligning technology with business strategy and customer outcomes. The Customer Success & Innovation team connects customer needs with D&T offerings through technology business partnering, proactive engagement, strategy development and innovation. You will help shape future-focused technology strategies, guide transformation and change, and develop a high-performing team that delivers measurable value. You will be responsible for: Partner with customers to understand needs and challenges, connect them with D&T offerings, and monitor customer health, issues and outcomes with technology teams. Develop tailored technology strategies, maps and roadmaps aligned with business objectives; advise leadership on strategic technology implications, cost transparency and value delivery. Champion core technology programs and D&T priorities; challenge existing processes and collaborate with Technology Product and Services teams to align innovation with business needs. Manage and coach Customer Success Analysts or Leads; structure ambiguous challenges using clear problem definition and sound judgment, build stakeholder relationships, and share learning across D&T. Stay current with emerging technology and enterprise trends; engage leaders to identify opportunities and support innovative solutions that improve business performance.

Required Skills & Experience

A Bachelor’s degree in a relevant field and 5–7 years of experience in technology-driven roles, including technology business partnering or a related function focused on customer experience. Demonstrated ability to translate business needs into technology solutions; familiarity with enterprise architecture and IT governance; and strong business acumen across strategy, operations, market dynamics and emerging technology. Strong strategic thinking, problem-solving and team leadership, with experience supporting innovation. Ability to communicate technical concepts clearly to nontechnical audiences, influence management using data-based insights, earn trust, coach others, resolve conflict and navigate complexity with resilience.

Preferred Skills & Experience

Experience in private markets OR a strong background in technology transformation program management. An MBA or MSc is preferred.

The expected salary range for this position is $107,000 - $157,000 per year.

• You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience.

This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.

We're committed to: We are passionate about inclusion and advocate for I&D across our network of employees, members and partners We are proud of our commitment to developing a best in class approach to complete wellness for our employees and members We invest in our people, providing them with opportunities so they can develop and grow