Manager, Technology Application Support

Socket.dev; Toronto; On-site; CAD 110,000 - 122,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Dental insurance

Vacation time

Retirement match

Education assistance

Learning & development

Social events

Job summary

Aviso seeks a Manager, Technology Application Support to lead a team delivering application support, maintenance, and monitoring across critical systems in a Canadian wealth management context.

You will drive strategy, ensure SLA compliance, and partner with development teams to design supportable solutions while managing budgets and vendor relationships.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in IT application support or related field.
• 3+ years of experience in managing and leading teams of IT professionals.
• Knowledge of ITIL and service management best practices.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Fluent communication in English; French is an asset.

Responsibilities

• Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring.
• Develop and implement strategies for the effective use of applications, systems, and data to support business goals.
• Ensure that all application support requests are addressed in a timely and effective manner and properly documented.
• Collaborate with application development teams to ensure designs are supportable and meet business requirements.
• Develop and maintain policies, procedures, and best practices for application support and maintenance.
• Participate in evaluation and selection of new applications and technology solutions; assist in implementation.
• Manage relationships with vendors and service providers for effective support.
• Work with IT leadership to develop and manage the departmental budget.
• Develop KPIs and SLAs to measure effectiveness of support services.
• Mentor team members to ensure necessary skills and knowledge.
• Develop and maintain relationships with clients to ensure service delivery meets expectations.
• Hire, train, and develop team members for effective service delivery.

Skills

5+ years IT app support

3+ years leading teams

ITIL knowledge

Project management

Excellent communication

Fluent English

French a plus

Education

Bachelor’s degree in Computer Science or IT

Job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for Manager, Technology Application Support to join our Technology Support Services team.

Reporting to the Director, Technology Support Services the Manager, Technology Application Support is responsible for leading and managing a team of IT professionals who provide technical support and maintenance for the company's application systems. This role is responsible for ensuring the availability, reliability, and stability of business applications while ensuring high levels of customer satisfaction and meeting service level agreements (SLAs).

Asoneaviso:

• We Care– Youdo the right thing forclients,partnersand colleagues. Youbuild trusted relationships,championservice excellence, andcontribute to a culture where people feel valued and supported

• We Dare–You challenge the status quo with bold ideasand fresh perspectives. Youembrace change, seek opportunities toinnovateand are comfortable exploring new ways of working

• We Share– Youcollaborate openlyand build meaningful relationships. Youseek outdiverse perspectives, share yourknowledgeand work together to helpcolleagues,clientsand partners succeed

• We Deliver– Youtake ownership of your work,honouryourcommitmentsand focus on delivering meaningful results.You hold yourself accountable and continuously look for ways to improve

What your day looks like:

• Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring
• Develop and implement strategies for the effective use of applications, systems, and data to support business goals
• Ensure that all application support requests are addressed in a timely and effective manner and are properly documented
• Work with application development teams to ensure proper system design and implementation, ensuring that applications are supportable and meet business requirements
• Develop and maintain policies, procedures, and best practices for application support and maintenance
• Participate in the evaluation and selection of new applications and technology solutions, and assist in the implementation of these solutions
• Manage relationships with third-party vendors and service providers to ensure effective support and maintenance of systems and applications
• Work with the IT leadership team to develop and manage the departmental budget
• Develop and maintain key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness of application support and maintenance services
• Mentor and develop team members to ensure they have the necessary skills and knowledge to provide effective application support and maintenance services
• Develop and maintain relationships with clients to understand their business needs and ensure that service delivery meets their expectations
• Hire, train, and develop team members to ensure they have the necessary skills and knowledge to provide effective service delivery

Your experience and skills:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT application support or related field
• 3+ years of experience anaging and leading teams of IT professionals
• Knowledge of ITIL and service management best practices
• Strong project management and organizational skills
• Excellent communication and interpersonal skills
• Demonstrated ability to work collaboratively with cross-functional teams.
• Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $110,000 - $122,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.