Manager, Technical Services

SNDL; Edmonton; On-site; CAD 80,000 - 110,000; Full time

Job summary

A major retailer in Canada is seeking a Technical Services Manager to lead the backend technical infrastructure. Responsibilities include overseeing network systems, ensuring high uptime, and managing the Technical Services team. The ideal candidate will have a strong background in network infrastructure and ITSM platforms. This position offers competitive total compensation and a comprehensive benefits package.

Benefits

Competitive total compensation

Extended benefits package

Entrepreneurial and innovative environment

Qualifications

• Excellent time and workload management skills.
• Strong written and verbal communication skills.
• Refined team coaching, mentoring, and management skills.

Responsibilities

• Lead the implementation, support, and administration of technical infrastructure.
• Manage day-to-day infrastructure operations and maintenance.
• Collaborate with cybersecurity team for system effectiveness.

Skills

Network infrastructure management

Microsoft Dynamics 365

Azure Entra ID

Cisco Meraki products

ITSM platforms

Tools

ConnectWise

ServiceNow

Commvault

Job description

Work Location

Edmonton Corporate Office

About SNDL

SNDL is a public company whose shares are traded on the Nasdaq under the symbol SNDL. SNDL is the largest private‑sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds Spiritleaf and Firesale Cannabis. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low‑cost biomass sourcing indoor cultivation product innovation low‑cost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Palmetto Bon Jak Versus Value Buds and Vacay. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the North American cannabis industry.

About the Role

Reporting directly to the Sr. Director of Technology Operations the Technical Services Manager is a vital role within SNDLs Business Technology (BT) team. The purpose of this role is to lead the implementation support and administration of SNDLs backend technical infrastructure including but not limited to network security servers databases application environments and backups.

The Technical Services Manager is responsible for day‑to‑day infrastructure operations and maintenance to minimize system downtime and maximize productivity including :

• Managing network systems and databases including acting as the senior‑most escalation point for such issues.
• Designing implementing and supporting technical architecture to support system as well as functional business requirements.
• Maintaining a 99.99% uptime ratio for critical enterprise systems and networks.
• Overseeing network asset management including maintenance of network component inventory and related documentation.
• Collaborating with the SNDL Cybersecurity team to ensure EDR MDR and other security related systems are both operational and effective.
• Maintaining all server and infrastructure documentation including the creation of new documentation as required.
• Managing and ensure the effectiveness of Business Technology disaster recovery and business continuity solutions.
• Being a crucial stakeholder in the SNDL BT Incident Management process including leading RCA after unplanned outages downtime and / or other technical disruptions.
• Collaborating with the SNDL BT Service Desk to analyze troubleshoot and resolve infrastructure issues.
• Day‑to‑day management of the SNDL BT Technical Services team including conducting performance evaluations counselling / coaching ongoing development and staffing / recruitment as required.

Qualifications and Competencies

Organizational

• Excellent time and workload management skills.
• Strong written and verbal communication skills.
• Refined team coaching mentoring and management skills.

Technical

• Excellent understanding of technology infrastructure and business application environments including Microsoft Dynamics 365 Azure Entra ID and Active Directory.
• In‑depth experience with common ITSM platforms such as ConnectWise or ServiceNow.
• Excellent understanding of network infrastructure hardware and configuration with an emphasis on the Cisco Meraki family of products.
• In‑depth knowledge of backup management and methodologies including disaster recovery planning preferably Commvault or similar.
• Understanding of remote support tools.

As a valued member of the SNDL team you will enjoy :

• Competitive total compensation and incentives.
• A top‑notch extended benefits package including medical vision and dental.
• An entrepreneurial and innovative environment that fosters growth and continuous learning.

We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.

Required Experience :

Manager

Key Skills

Electro Mechanical, Instrument Maintenance, Adobe Dreamweaver, Document Control Management, E‑Commerce

Employment Type : Full‑Time

Experience : years

Vacancy : 1