Manager, Technical Operations

Ledcor; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading construction firm is seeking a Manager of Technical Operations in Calgary, Alberta. This role involves leading technical operations, managing a team, and enhancing service delivery across cloud and on-premises environments. The ideal candidate has extensive experience in technical operations and team leadership, with strong skills in cloud technology and stakeholder communication. Ledcor emphasizes diversity and offers a comprehensive reward package.

Benefits

Comprehensive rewards package

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• Minimum of 8 years' experience building and leading effective teams.
• 3-5 years' experience improving Technical Operation services.
• Strong technical background in relevant technologies.

Responsibilities

• Ensure efficient delivery of technical operations services.
• Oversee response to incidents and service requests.
• Manage vendor relationships to meet service standards.
• Develop and maintain a three-year technical operations roadmap.
• Lead and grow the Technical Operations team.

Skills

Team leadership

Infrastructure management

Technical operations program development

Cloud Services (Azure)

Stakeholder communication

Education

Bachelor’s degree in business, Information Systems Management, or Operations

Tools

Windows

Linux

Networks

Databases

Job description

Reporting to the Senior Director of Cyber and Service Operations, the Manager of Technical Operations is responsible for leading, managing, and continuously enhancing the technical operations program. In this role you will ensure the effective delivery of enterprise infrastructure services across both on-premises and cloud environments. Key responsibilities include developing and executing the strategy and roadmap for core IS infrastructure—encompassing people, processes, and technology—as well as overseeing the ongoing operation, maintenance, and continuous improvement of these services.

Join our Technical Operations team by applying today in Edmonton or Calgary, AB!

Essential Responsibilities

• Ensure consistent and efficient delivery of technical operations services by streamlining workflows, optimizing resources, and applying best practices for timely and cost-effective service
• Oversee the team’s response to incidents and service requests by establishing clear protocols for logging, prioritizing, and resolving issues in a timely manner
• Manage vendor and partner relationships to ensure infrastructure services meet Ledcor’s standards and expectations, including contract negotiations and performance oversight
• Assign tasks, balance team workloads, and prioritize initiatives to ensure effective use of resources and alignment with organizational goals
• Develop and maintain a three-year technical operations roadmap that supports Ledcor’s business and shared services strategies
• Drive improvements in infrastructure governance by identifying enhancement opportunities, defining key metrics, and implementing reporting mechanisms to track progress
• Lead and grow the Technical Operations team through effective hiring, mentoring, and skill development to ensure the right people and capabilities are in place
• Work closely with business and shared services leaders to ensure infrastructure services meet evolving needs efficiently and effectively

Qualifications

• Bachelor’s degree in business, Information Systems Management, Operations
• Min of 8 years' experience building, mentoring, and leading highly effective teams
• 3-5 years' experience leading and building effective Technical Operation programs
• 3-5 years' experience constantly improving Technical Operation services
• 3-5 years' experience building and executing strategies and plans
• 5+ years' experience identifying, gathering requirements and expectations; collaborating with and communicating with stakeholders at various levels
• Strong technical background in relevant technologies such as Cloud Services (Azure), Windows, Linux, Networks, and Database

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.