Manager, Supportive Housing Programs (2025-479-CC)

WoodGreen Community Services; Toronto; On-site; CAD 70,000 - 80,000; Full time

Job summary

A community service organization in Toronto is seeking a Manager for Supportive Housing Programs. The role involves overseeing daily operations, managing and training staff, and implementing program protocols to support vulnerable populations, particularly seniors. Candidates should have a Master’s degree or equivalent experience, with at least five years in program development and staff supervision. This permanent, full-time position offers a salary range of $70,000 to $80,000.

Qualifications

• Minimum 5 years' experience developing and implementing programs.
• Experience with homeless and vulnerably housed individuals.
• Knowledge of property management.

Responsibilities

• Oversee operations of supportive housing programs.
• Manage staff orientation, training, and appraisals.
• Implement program protocols and development.
• Support team in crisis management and program issues.

Skills

Program development

Staff supervision

Crisis intervention

Interpersonal communication

Budget management

Conflict resolution

Education

Master’s degree or Bachelor’s degree with equivalent experience

Job description

Competition # 2025-479-CC

Manager, Supportive Housing Programs (2025-479-CC)

Employment Type: Permanent Full-Time, (Non) Bargaining Unit

Work Hours: 35 hours per week (M-F 9am-5pm)

Work Setting: Onsite – Limited opportunities to work remotely (185 Cummer Ave)

Salary: $70,000 - $80,000

Application Deadline: November 17, 2025 by 11:59 pm

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.

Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Supportive Housing Programs, Community Care Unit

This position is responsible to the Director, Supportive Housing Programs, Community Care. The Manager, Supportive Housing Programs oversees the day‑to‑day operations site, including supervision of supervisors, tenants, program staff, volunteers and students. This position is responsible for the daily implementation of services and supporting the team with achieving the program outcomes. The Manager is responsible for implementing protocols, policies and procedures, and program development.

The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Carry out the management, operational responsibilities & oversight of programs, services, and initiatives associated with transitional & or supportive housing buildings.
• Provide ongoing orientation, training and supervision to all staff and conduct annual performance appraisals.
• Provide direction, coaching and performance management of Supervisors, Team leads & Frontline Staff.
• Provide direction and support to staff regarding program issues, team building, and crises incidents through individual and team meetings.
• Ensure the effective utilization, training, and support of volunteers and students throughout the various programming activities.
• Recruit and hire staff and assist in carrying out personnel functions within the programs in consultation with the Director.
• Work with the Director to ensure the planning and implementation of staff development.
• Implement ongoing promotion/awareness building of the programs and its services to the immediate and broader community.
• Participate and represent the programs in existing and new external committees or networks in relevant sectors and internal staff committees as directed by the Director.
• Support the Director in building and maintaining internal and external partnerships and collaborative activities.
• Develop and implement an effective evaluation strategy in collaboration with the Director.
• Develop and implement program/operational protocols in consultation with the Director.
• Report risk, safety, security and liability concerns in a timely manner to the Department Director.
• Assist Director to implement solutions to improve safety & wellness.
• Develop, implement and oversee program initiatives, such as food access, peer involvement, and social, recreational and life skills programming.
• Develop and maintain policies and procedures with respect to tenant selection and internal transfers.
• Work with Housing Staff to resolve tenancy/safety issues related to hoarding, fire safety, trespassing etc.
• Develop appropriate alternatives to eviction.
• Strive for low vacancy rates by anticipating turn-overs.
• Work with legal services to prepare tribunal documents; attend hearings and mediation.
• Work with staff to ensure development and execution of Care Plans.
• Organize and facilitate community meetings and meetings between the City of Toronto, Funders and relevant staff at WoodGreen Community Care and Housing units.
• Develop common strategies to collaboratively address tenancy and building issues as they arise.
• Liaise with WoodGreen Housing and Building Services to ensure effective property management.
• Ensure that organizational policies and procedures are carried out within all program areas, services, and initiatives.
• Prepare and monitor program financial information and program budgets within the organization’s administrative policies and procedures.
• Develop and implement data tracking systems, liaise with funders and complete funding reports.
• Prepare statistical & program reports, inclusive of quarterly submissions.
• Coordinate and participate in Unit/Department leadership meetings, and other relevant meetings for the purposes of ensuring coordinated and integrative programming, and resource sharing.
• Ensure that the equity objectives and community development policies of the organization are achieved within the programs.
• Participate in regular supervisory sessions with the Director.
• Engage in training and education to upgrade skills as directed by WoodGreen to fulfill the responsibilities of the position.
• Participate in the on-call rotation for Supportive Housing Programs, as scheduled.
• Carry out additional management and other duties as identified from time to time by the Director.

What You Bring to the Team

• Master’s degree or Bachelor’s degree and equivalent experience.
• Minimum 5 years’ experience developing and implementing programs; working with homeless and vulnerably housed individuals; experience with older adults and seniors; supervising staff, preferably in a unionized environment.
• Knowledge of RTA and occupancy agreements, and property management.

What Will Set You Apart

• Thorough understanding of homelessness, poverty, mental health and substance use, and a proven ability to develop effective services for individuals and communities facing these challenges.
• Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations and needs.
• Proven ability to develop and implement program initiatives and partnerships.
• Excellent interpersonal and communication skills, which promote effective working relationships among program staff, external agencies, program participants, and tenants.
• Proven ability to challenge organizations, staff and tenant communities in a positive way to effect better service.
• Sound financial and budget management skills.
• Strong group facilitation and policy development skills.
• Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
• Excellent multi-tasking and time management skills.
• Excellent writing and editing skills.
• Strong computer proficiency.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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