Manager, Supplier Strategy & Integration

Sun Life; Toronto; Hybrid; CAD 85,000 - 128,000; Full time

Benefits offered by this job

Hybrid work model

Inclusive environment

Canada Order of Excellence for Mental 

Job summary

Sun Life in Canada is seeking a Procurement Manager to lead supplier relationship management and drive the supplier strategy across Canadian operations. You will partner with business units, external providers and cross-functional teams to shape 3rd‑party solutions, perform market research and report on progress.

As a hybrid organization, you’ll collaborate across functions with focus on governance, compliance and data insights to optimize value and risk while delivering an exceptional client

Qualifications

• Expert knowledge of SRM processes and technologies in a related industry.
• Ability to summarize large data sets into insights and present recommendations to leadership.
• Ability to coach and support a high performing team.
• Ability to prioritize and manage multiple activities concurrently.
• Strong Project Management and Business Analysis skills.
• Change ambassador with stakeholder management in a fast-paced matrix environment.
• Bilingualism (French, English) required for Quebec interactions.

Responsibilities

• Plan, direct, monitor and evaluate the team’s performance.
• Anticipate client, internal business partner and supplier needs when developing solutions.
• Participate in departmental, intra divisional and company-wide projects including outsourcing initiatives and supplier integrations.
• Establish measures and targets for internal SRM team service levels and ensure alignment to Corporate Responsibility requirements.

Skills

Supplier Relationship Management

Data analysis

Communication skills

Team leadership

Project management

Business analysis

Change management

Client experience

Job description

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

About the role

Reporting to Director, Supplier Strategy & Integration, this position is responsible for supporting the implementation of the supplier strategy for Sun Life Canada/Canadian Operations and continuous improvement of Supplier Relationship Management practices.

This role will support our supplier, relationship and outsourcing strategies working closely with each business unit to develop and implement 3rd party solutions to support clients and internal business processes. This includes early engagement and input on the introduction of new 3rd party services and relationships, providing market research, competitive analysis and reporting progress on strategic supplier initiatives.

In addition to working with and supporting all Canadian business units, the incumbent collaborates with other specialized teams within our organization to set priorities, develop action plans and deliver results. This includes working with external service providers, CXO, Sourcing, Legal, Compliance, Risk, Operational Business Intelligence, and Finance

Accountabilities also include the development of guidelines, procedures and reporting to ensure efficient and systematic control and management of ongoing supplier relationships. The Manager researches and analyzes supplier relationship management industry standards and proposes improvements to continually evolve Supplier Relationship Management and will also play a key role in executing the digital roadmap for SRM and cross-functional process alignment.

What you will be doing

• Plan, direct, monitor and evaluate the team’s performance while empowering team members to support a culture of learning, mentoring and sharing
• Anticipate client, internal business partner and supplier needs when participating in solution development with peers and cross-functional teams and engage the appropriate stakeholders to validate solutions while considering survey results captured from suppliers and business partners discussions
• Participate in departmental, intra divisional and company wide projects including new outsourcing initiatives, supplier integrations as well as implementation of internal technologies, strategies, tools, processes and practices
• Establish measures and targets for internal SRM team service levels. Ensure standards and processes align to Corporate Responsibility – Sustainability, Diversity Equity andInclusion requirements

What you need to succeed

• Expert knowledge of Supplier Relationship Management business processes and technologies within a related industry and extensive experience in a similar role
• Ability to summarize large data sets into insights and present recommendations to leadership and showcase excellent communications skills (writing, speaking and listening) to various audiences and levels within and outside of the organization.
• Ability to coach and support a high performing team, create a positive team environment and work closely with other leaders and colleagues regardless of position or level within and external to the organization
• Ability to prioritize and manage various activities concurrently
• Strong Project Management discipline and Business Analysis Skills
• Change ambassador and strong influencer - Demonstrated relationship building and stakeholder management skills with ability to adapt and continuously improve in a fast-paced matrix environment
• Curious and passionate about delivering an exceptional 'client experience' and continuously realizing improvements
• Accounting/financial/data analysis experience
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Unique Requirement

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work® , for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

Salary Range

85,000/85 000 - 128,000/128 000

Job Category

Procurement

Posting End Date

14/11/2026