Manager, Software Engineering (Account Management)

Affirm; Kelowna; Remote; CAD 181,000 - 241,000; Full time

Benefits offered by this job

Health insurance

Employee stock purchase plan (ESPP)

Flexible vacation

Remote-friendly

Job summary

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm seeks a seasoned Engineering Manager to lead our Account Management team, owning customer-facing self-service channels for auth, identity and security state. You’ll partner across product, design, analytics, and security to drive scalable, reliable systems.

Qualifications

• Typically 6-8+ years in software engineering, including 3+ years managing engineers.
• Experience delivering consumer-facing software and driving execution through ambiguity.
• Experience designing, developing, and launching backend systems at scale with technologies like Python, Kotlin, AWS, MySQL, and Kubernetes
• Experience developing web apps using declarative UI frameworks like React or Vue.
• Technical judgement to guide architecture and quality decisions, and to hold a high bar on engineering practices.
• Hands-on technical leadership: Stay close to the code and architecture, including doing design/code reviews, pairing when useful, and contributing directly as needed to unblock delivery and maintain a high engineering bar.
• Proven track record in stakeholder management, ownership, and successful delivery
• Demonstrated ability to grow, lead, and support high-performing engineering teams
• A humble, team-first leader who actively contributes to a strong team culture and invests in the development of peers

Responsibilities

• Lead and manage a team of engineering managers and software engineers, supporting their growth and performance through regular feedback, career development, and coaching
• Create a long term technical roadmap that enables the team to keep up with our fast growing business
• Establish OKRs and critical metrics to set the engineering team’s direction and measure its success
• Remove roadblocks, manage team priorities, and maintain high team productivity and morale
• Drive continuous improvement in engineering processes and tools
• Collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed
• Build relationships with people across engineering and other organizations for the design, implementation, roll-out and maintenance of projects
• Own availability and performance of your team’s systems
• Occasionally contribute to hands-on technical work when needed, such as architecture discussions or mentoring on complex technical issues
• Build a strong engineering culture around innovation, accountability, empathy, and execution
• Coach, develop, retain, and build individual growth plans for both engineering managers and individual contributors within the team
• Drive hiring and onboarding efforts to grow a diverse, high-performing team

Skills

Leadership

Strategic thinking

Cross-functional collaboration

People management

Technical judgment

Mentoring

Communication

Tools

AWS

Kubernetes

MySQL

Python

Kotlin

React

Vue

CI/CD

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We are looking for a seasoned Engineering Manager to lead our Account Management team. Account Management is a full stack team that owns the customer-facing self-service channels that customers depend on to manage their auth, identity, and security related state — operationally critical surfaces that directly affect customer experience, support efficiency, and fraud/risk outcomes. Working in tight partnership with our internal decisioning, checkout, risk, security, and analytics teams, this role requires a strong cross-functional leader that can effectively manage competing priorities while providing rigorous, end-to-end, technical stewardship.

What You’ll Do

• Lead and manage a team of engineering managers and software engineers, supporting their growth and performance through regular feedback, career development, and coaching
• Create a long term technical roadmap that enables the team to keep up with our fast growing business
• Establish OKRs and critical metrics to set the engineering team’s direction and measure its success
• Remove roadblocks, manage team priorities, and maintain high team productivity and morale
• Drive continuous improvement in engineering processes and tools
• Collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed
• Build relationships with people across engineering and other organizations for the design, implementation, roll-out and maintenance of projects
• Own availability and performance of your team’s systems
• Occasionally contribute to hands-on technical work when needed, such as architecture discussions or mentoring on complex technical issues
• Build a strong engineering culture around innovation, accountability, empathy, and execution
• Coach, develop, retain, and build individual growth plans for both engineering managers and individual contributors within the team
• Drive hiring and onboarding efforts to grow a diverse, high-performing team

What We Look For

• Typically 6-8+ years in software engineering, including 3+ years managing engineers (or equivalent leadership experience).
• Experience delivering consumer-facing software and driving execution through ambiguity.
• Experience designing, developing, and launching backend systems at scale with technologies like Python, Kotlin, AWS, MySQL, and Kubernetes
• Experience developing web apps using declarative UI frameworks like React or Vue.
• Technical judgement to guide architecture and quality decisions, and to hold a high bar on engineering practices.
• Hands-on technical leadership: Expectation to stay close to the code and architecture, including doing design/code reviews, pairing when useful, and contributing directly as needed to unblock delivery and maintain a high engineering bar.
• Proven track record in stakeholder management, ownership, and successful delivery
• Demonstrated ability to grow, lead, and support high-performing engineering teams
• A humble, team-first leader who actively contributes to a strong team culture and invests in the development of peers

Pay Grade - P

Equity Grade - 7

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $181,000 - $241,000

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

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