Manager, Salesforce Innovation & Enablement

BMO; Toronto; On-site; CAD 56,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO is seeking a Manager, Salesforce Innovation & Enablement in Canada to drive growth through innovative Salesforce solutions. The role blends customer-focused service with strategic analytics and change management.

You will coordinate with multiple stakeholders to implement tools, train teams, and improve processes. Applicants should have 4–6 years of relevant experience, strong communication skills, and a track record in marketing and social media initiatives.

Qualifications

• 4–6 years of relevant experience and a post-secondary degree in a related field.
• Marketing and social media experience preferred.
• Strong verbal and written communication skills.
• Collaborates effectively with cross-functional teams.
• Analytical thinker with problem-solving abilities.
• Proven ability to influence and manage stakeholders.
• Data-driven decision making and actionable insights.

Responsibilities

• Maintain and manage Salesforce innovation to support growth.
• Handle requests and transactions efficiently and professionally.
• Lead vendor relationships and manage solutions delivery.
• Develop change management plans and stakeholder communications.
• Analyze data to provide insights and recommendations.
• Deliver training and tools to drive business results.

Skills

Marketing & social media

Verbal & written communication

Collaboration & teamwork

Analytical & problem solving

Influence & stakeholder management

Data driven decision making

Education

Post-secondary degree in related field

Job description

Application Deadline: 11/13/2026 Address: 33 Dundas Street West Job Family Group: Customer Shared Services The Manager, Salesforce Innovation & Enablement

Responsibilities

• The Manager, Salesforce Innovation & Enablement is required to maintain and manage core responsibilities related to all salesforce innovations to support business growth including marketing and social media activities.
• The role provides efficient and accurate handling of requests and transactions in a professional and timely manner.
• Ensures all required policies, guidelines and standards are met as they provide service to BMO customers.
• Includes a mix of customer service and customer fulfillment activities.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Resolves problems as required to support effective business operations.
• Leads/participates in the design, implementation and management of core business/group processes.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
• Supports the development of tools and delivery of training focused on delivering business results, with a primary focus in marketing and social media.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Provides customer service by responding to general questions via phone, mail or fax in a timely and professional manner; includes acting as a main point of contact for certain customer requests.
• Refers more complex and specific requests, questions or issues as required.
• Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.
• Recommends workflow improvements to deliver a more efficient operation.
• Manages all approvals and documentation to ensure that records are maintained in a proper manner.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Marketing and social media experience preferred.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary and Pay Type

Salary: $55,500.00 - $120,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

Benefits

• health insurance
• tuition reimbursement
• accident and life insurance
• retirement savings plans

To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en.

Equal Opportunity / Diversity and Inclusion

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.