Manager, Risk & Investigations

Trans Mountain Corporation; Calgary; On-site; CAD 140,000 - 190,000; Full time

Job summary

Trans Mountain Corporation is seeking a collaborative and experienced professional to join our Calgary Head Office as Manager, Risk & Investigations. You will lead the Risk remit within Risk, Compliance & Security, overseeing the operational risk profile, risk register, incident management, investigations, and CAPA-driven improvements.

The role emphasizes translating findings into actionable risk updates and governance input.

Qualifications

• Post-secondary education in Risk Management, Safety, Engineering, Business, Emergency Management, Occupational Health & Safety, or related discipline.
• CRM certification and Root Cause Analysis certification preferred.
• Minimum 10 years of progressive experience leading risk, controls, investigations, and continuous improvement.

Responsibilities

• Maintain ownership and governance of the operational risk profile and risk register.
• Lead incident management, investigation intake, triage, methodology, quality oversight, and escalation processes.
• Ensure investigation findings drive CAPA recommendations, control improvements, and risk profile updates.
• Integrate investigation outcomes, risk insights, and control findings into compliance reporting and governance processes.
• Deliver defensible investigations and risk-based improvement recommendations.
• Provide mentoring and leadership to program personnel and consultants.

Skills

Risk management

Leadership

Investigations

Communication

Regulatory knowledge

Education

Post-secondary degree in Risk Management or related discipline

Tools

TapRooT® / Root Cause Analysis

Job description

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Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary Head Office

Department: Compliance

Reports to: Director, Risk, Compliance & Security

Worker Type: Employee

Schedule Type: Full-time

Work Setting: In-office

Trans Mountain is seeking a collaborative, motivated, and values‑driven individual to join our dynamic team as Manager, Risk & Investigations. In this position, you will lead the Risk remit within Risk, Compliance & Security, providing oversight of the operational risk profile, risk register, incident management, investigations, operational controls, root-cause learning, and risk-based improvement. The successful candidate will demonstrate strong expertise in translating incidents, investigation findings, control insights, and risk trends into risk profile updates, control improvements, Corrective and Preventive Action (“CAPA”) recommendations, and leadership decision‑making.

Key Responsibilities

• Maintain ownership and governance of the operational risk profile and risk register.
• Lead incident management, investigation intake, triage, methodology, quality oversight, and escalation processes.
• Ensure investigation findings drive CAPA recommendations, control improvements, and risk profile updates.
• Integrate investigation outcomes, risk insights, and control findings into compliance reporting, assurance planning, and governance processes.
• Deliver defensible investigations, reliable risk prioritization, and risk‑based improvement recommendations.
• Oversee the day‑to‑day activities of Program personnel and consultants who support and/or directly undertake the activities of the program.
• Provide regular coaching and mentorship to personnel through annual goal setting, regular meetings and performance discussions.

Qualifications and Professional Experience

• Post‑secondary education in Risk Management, Safety, Engineering, Business, Emergency Management, Occupational Health & Safety, or related discipline.
• CRM (Certified Risk Manager) and Root Cause Analysis certification (TapRooT®, Apollo, Cause Mapping, or equivalent) is preferred.
• Minimum 10 years of progressive experience.
• Proven ability to lead teams responsible for risk, controls, investigations, and continuous improvement.
• Skilled in leading formal investigations, root cause analysis, and incident management programs.
• Strong background in maintaining enterprise risk registers and operational risk frameworks.
• Knowledge of regulated industry environments, including audit and regulatory requirements.
• Collaborative and supportive leader with a passion for mentoring, coaching, developing talent, fostering teamwork, and guiding others through difficult conversations with empathy, tact, diplomacy, and discretion.
• A consistent track record of delivering high‑quality work, managing competing priorities, and supporting key business processes or operational functions.
• Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across the organization.
• Excellent communication skills, with the ability to convey information clearly, respectfully, professionally, and with sound judgment in both routine and high‑stakes situations.
• Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Working Conditions

• Willingness and ability to travel as required.
• May need to provide support outside of regular business hours and/or on the weekend.

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: [e-mail] or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans;
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together.

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.