Manager, Risk and Controls

Manulife; Halifax; Hybrid; CAD 85,000 - 135,000; Full time

Job summary

Manulife is seeking a Manager, Risk & Control Governance to lead Retirement Operations' risk and control governance. The role oversees the ORM framework, RCSAs, CAPs, and governance reporting, while guiding business leaders on operational risks and remediation efforts.

It also manages the SOC1 program and collaborates with audits and risk teams to drive improvements. The ideal candidate has strong leadership, governance expertise, and exceptional communication skills to influence senior

Qualifications

• 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline.
• Bilingual English and French is an asset; in Québec, proficiency in both languages may be required to support clients from various provinces outside of Quebec.
• Experience leading and developing employees in a professional environment
• Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies
• Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs
• Knowledge of quality management programs, control monitoring, and continuous improvement practices
• Experience supporting SOC1 controls, assurance programs, or similar control frameworks
• Strong analytical, problem-solving, and stakeholder management skills
• Excellent written and verbal communication skills, including the ability to influence and present to senior leaders

Responsibilities

• Lead and develop a team responsible for risk and control governance activities across Retirement Operations
• Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting
• Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks
• Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery
• Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment
• Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives
• Develop and present risk reporting, trends, and insights to support effective business decision-making

Skills

Operational risk management

Internal controls

Quality management

SOC 1 controls

Governance

Team leadership

Stakeholder management

Analytical skills

Communication skills

Risk reporting

Archer

Tools

Archer

Job description

The Manager, Risk & Control Governance provides risk and control leadership to Retirement Operations business units and is responsible for overseeing the execution of key components of the Operational Risk Management Framework. This role partners closely with operational leaders to identify, assess, monitor, and remediate operational risks while supporting a strong control environment and risk-aware culture.

The successful candidate brings a strong understanding of operational risk management, internal controls, quality management programs, SOC1 controls, and business operations. They are a trusted advisor who can effectively partner with stakeholders, lead a team of risk professionals, and provide practical, risk-based guidance to support business objectives.

Position Responsibilities:

• Lead and develop a team responsible for risk and control governance activities across Retirement Operations

• Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting

• Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks

• Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery

• Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment

• Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives

• Develop and present risk reporting, trends, and insights to support effective business decision-making

Required Qualifications:

• 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Experience leading and developing employees in a professional environment

• Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies

• Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs

• Knowledge of quality management programs, control monitoring, and continuous improvement practices

• Experience supporting SOC1 controls, assurance programs, or similar control frameworks

• Strong analytical, problem-solving, and stakeholder management skills

• Excellent written and verbal communication skills, including the ability to influence and present to senior leaders

Preferred Qualifications:

• Experience within Retirement Operations or broader financial services operations

• Experience with Archer or other Governance, Risk, and Compliance (GRC) platforms

• Professional designations such as CPA, CIA, CRISC, or equivalent

• Experience working with regulatory, audit, or assurance functions

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Giới thiệu về Manulife và John Hancock

Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .

Manulife là Nhà sử dụng lao động không phân biệt đối xử

Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.

Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Kết hợp

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .