Manager, Residential Operations

GreenWin; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading property management company in Canada is seeking an experienced Manager, Residential Operations. This role requires overseeing daily operations of residential properties, enhancing tenant satisfaction, and ensuring financial performance. Candidates should have a minimum of 5 years of experience in property management, along with strong leadership and communication skills. This position offers a unique opportunity to positively impact residential communities.

Qualifications

• Minimum 5 years of experience in residential property management with proven leadership.
• Strong knowledge of the Residential Tenancies Act and municipal legislation.
• Demonstrated leadership and people management skills.

Responsibilities

• Manage daily site operations and uphold high standards.
• Build and maintain tenant relationships.
• Oversee rent collection and budget management.

Skills

Leadership

Tenant Relations

Financial Management

Communication

Conflict Resolution

Adaptability

Education

Certificate or degree in Business Administration, Real Estate, or Finance

Tools

Yardi

Microsoft Office Suite

Job description

Overview

Job Description

Summary: Are you a results-driven property management professional who thrives in a leadership role and wants to make a meaningful impact on residential communities? We’re looking for an experienced Manager, Residential Operations to oversee a dynamic portfolio of residential properties, ensuring operational excellence, high tenant satisfaction, and strong financial outcomes. This is a unique opportunity to make a tangible impact—enhancing living experiences while ensuring each asset performs at its highest potential.

Responsibilities

• Operational Leadership: Manage daily site operations, inspections, and capital improvement projects; uphold high standards across all common areas and building systems.
• Tenant Relations: Build lasting resident relationships by addressing concerns, ensuring service excellence, and supporting long-term retention.
• Financial Performance: Oversee rent collection, budget management, variance analysis, and reporting; support leasing efforts to drive occupancy and ROI.
• Team & Vendor Oversight: Lead on-site teams and external service providers to ensure timely, quality service and cost-effective operations.
• Compliance & Risk Management: Ensure full regulatory compliance with applicable legislation, including the Residential Tenancies Act; maintain detailed documentation and proactively manage risk.
• Innovation & Optimization: Leverage new tools, technologies, and practices to improve property performance and uncover cost-saving opportunities.
• Stakeholder Engagement: Communicate regularly with leadership, provide reporting, and maintain strong relationships with internal and external stakeholders.

Qualifications

• Minimum 5 years of experience in residential property management, with proven leadership in a multi-site environment.
• Certificate or degree in Business Administration, Real Estate, Finance, or related field; CPM, IHM, or similar designations are an asset.
• Strong knowledge of the Residential Tenancies Act and municipal legislation.
• Proficiency in Yardi and Microsoft Office Suite.
• Demonstrated leadership, people management, and vendor coordination skills.
• Excellent communication, diplomacy, and conflict resolution abilities.
• Highly adaptable, organized, and resourceful, with a commitment to continuous improvement.
• A valid driver’s license and reliable transportation.