Manager Residence and Parking Services

Victoria University; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading Canadian university is seeking a Manager for Residence and Parking Services. This role involves overseeing day-to-day operations, managing staff, and optimizing processes to enhance student experience. The ideal candidate has a Bachelor's degree and at least three years of management experience in hospitality or residence services. Strong leadership and operational efficiency skills are essential. The university is committed to fostering an inclusive workplace, encouraging applications from diverse backgrounds.

Qualifications

• Minimum of 3 years of management experience in residence or hospitality.
• Experience supervising in a unionized environment.
• Strong knowledge of health and safety regulations.

Responsibilities

• Oversee daily operations of residence and parking services.
• Manage team and optimize operational processes.
• Support the Associate Director in achieving revenue targets.

Skills

Customer service

Leadership

Project management

Operational efficiency

Analytical thinking

Education

Bachelor’s degree in hospitality or business

Tools

Microsoft Office Suite

StarRez

Job description

Posted Friday, January 30, 2026 at 5:00 AM | Expires Tuesday, February 17, 2026 at 4:59 AM

JOB OPPORTUNITY - Professionals / Managers & Confidentials – Ancillary Services

Posting Date: January 30, 2026
Closing Date: February 16, 2026
Position Title: Manager, Residence and Parking Services
Department: Ancillary Services
Appointment Type: Continuing
Classification: PM – 2
Salary: Target hiring range: $75,852.35 - $94,814.77 - Range maximum: $118,072.68
Schedule: Full time, Monday – Friday with weekend and evening flexibility

Victoria University is committed to equity in access to employment and a diverse and inclusive workplace. The University encourages applications from racialized persons/persons of colour, women, Indigenous people, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas. If you require accessibility accommodation, please contact the Human Resources Department [e-mail]

Position Summary

Under the direction of the Associate Director, Ancillary Services, the Manager, Residence and Parking Services plays a critical role in ensuring the effective delivery of essential ancillary operations that enhance the overall experience at Victoria University.

The incumbent is responsible for overseeing the 24/7 day-to-day operations and provides oversight of a broad range of ancillary services, including residence and front desk services, campus parking services, triaging emergency and wellness calls, and summer business operations. These operations include summer and year-round guestrooms, accommodation clients, and conference business on campus. This role ensures the efficient delivery of services while fostering a culture of exceptional customer service and operational excellence.

The incumbent is accountable for managing staff, optimizing operational processes, supporting revenue growth, and maintaining strong working relationships with both internal and external stakeholders. The role promotes an inclusive and supportive workplace culture, ensuring staff deliver high-quality services that drive productivity, service excellence, and strong team engagement.

KEY RESPONSIBILITIES

Operations Management

• Manage aspects of Victoria University’s year-round ancillary services operations, with a strong focus on process consistency and fostering a customer service–based culture. This includes residence and front desk services; coordinating and maintaining parking operations and facilities; summer business operations; conference business; language camps; laundry services; and access control for residence and student areas, with an emphasis on process improvement and quality excellence.
• Support and enhance the student residence experience through effective operational oversight, service excellence, and collaboration with campus partners both internal and external
• Manage a team of USW staff, as well as student and casual staff.
• Plan and execute residence transitions, including move-ins and move-outs, with a specific focus on summer hoteling, summer business guests, and residence students to ensure seamless and efficient processes.
• In collaboration with the Associate Director, develop and implement an operational plan for all summer business operations aimed at delivering a premium experience for groups, summer students, and internal and external clients. This includes handling escalated complaints and discrepancies and negotiating contracts for all business clients.
• Support the Associate Director in auditing, reviewing, and maintaining effective operational documentation and processes, implementing improvements as required.
• Lead staff in collecting and analyzing client feedback to identify service gaps and implement enhancements to residence, laundry, summer business, and parking systems.
• Lead and participate in team meetings and inter-departmental meetings, as required.
• Ensure the delivery of ancillary services consistently meets both University and client expectations.
• Develop, implement and enforce parking policies, procedures and regulations.
• Lead improvements to parking systems and processes, including technology and maintenance upgrades.
• Facilitate collaboration with key campus partners, including Food Services, Academic Departments, Infrastructure and Sustainability, IT, AV, Housekeeping, Grounds, Security, and Safety. This includes fostering effective communication and coordination to ensure seamless integration of services and resources, enhancing overall operational efficiency and effectiveness.
• Work with various teams in support of residence maintenance projects.
• Collaborate with the Dean’s Office to support student orientation activities on campus, including residence room readiness.
• Manage the process for triaging emergency and wellness calls at the front desk.
• Manage relationships with StarRez, external room booking system, and other software vendors to ensure effective system utilization, upgrades, and support for academic activities and summer business operations.
• Ensure staff complete mandatory training, including Dayforce, Health & Safety, and customer service training.
• Support the Associate Director and the team in developing new processes and systems, while maintaining best practices and feedback systems.
• Provide operational support by covering staff shifts as necessary to maintain continuity of service and uphold service standards.
• Support the Associate Director with maintaining liaison with Vic’s tenant’s as needed.
• Create and maintain digital welcome messaging across campus and residence display screens.

Leadership

• Manage departmental project timelines, priorities, and critical paths for ancillary business initiatives to ensure timely and effective execution.
• Support the Associate Director in managing front desk and ancillary operations to achieve high performance through effective recruitment, onboarding, training, and professional development.
• Support the Associate Director in delivering comprehensive training related to operational procedures, emergency response protocols, and customer service standards.
• Provide guidance and problem-solving support to weekend and overnight staff, ensuring clear communication and operational continuity.
• Conduct workplace health and safety inspections and ensure compliance with regulatory and institutional standards.
• Provide leadership in the absence of the Associate Director and support participation in meetings and institutional initiatives, as required.
• Support Events and Space Management teams during peak business periods.

Accounting Responsibilities

• Support the Associate Director in achieving revenue targets and monitoring departmental expenses.
• Manage daily, weekly, and monthly reconciliation reports for parking services, summer residence occupancy, and overall occupancy reporting.
• Develop efficient electronic invoicing processes for ancillary clients and support accounting-related tasks in collaboration with the Business Manager.
• Support staff in client engagement activities, including quoting, planning, execution, invoicing, and feedback collection for summer groups, events, and program clients.

Marketing and Sales

• Collaborate with the Associate Director to promote ancillary services across relevant market segments and provide operational and market-based feedback.
• Work with the Communications team to review and update Victoria University’s Ancillary Services webpage to ensure accurate, current, and relevant information.
• Perform other related tasks as required to support business operations and the strategic goals of the University.

REQUIRED QUALIFICATIONS

EDUCATION

Bachelor’s degree in hospitality, business or an acceptable combination of equivalent experience.

EXPERIENCE

Minimum of 3 years of progressive management experience in high level residence, hospitality, and conference business operations planning and logistics, with a strong focus on service excellence and operational efficiency. Knowledge of UofT and the post-secondary environment. Experience supervising union staff in a unionized environment. Solid understanding of the Employment Standards Act. Experience handling confidential information with discretion and professionalism.

SKILLS & COMPETENCIES

• Technical proficiency in software systems including StarRez, Housing software, Microsoft Office Suite, and access control systems.
• Proven leadership and team management capabilities, with the ability to inspire, motivate, and develop diverse professional teams.
• Ability to manage conflicting priorities and deadlines, while supervising a group of staff members.
• Experience with project management and applying task coordination skills.
• Sound judgment, adaptability, and a client-focused approach to service delivery.
• Highly adaptable and resilient in fast-paced environments, with the ability to manage ambiguity and embrace change.
• Analytical thinker with the ability to interpret data, identify trends, and make data-driven recommendations for continuous improvement.
• Exceptional organizational and time management skills.
• Outstanding customer service skills, with a student- and client-centered approach.
• Advanced problem-solving and decision-making abilities, particularly in managing escalated issues.
• Ability to apply diplomacy and tact in handling confidential and sensitive matters and difficult situations.
• Strong knowledge of health and safety regulations and compliance within a residence setting.
• Deep commitment to equity, diversity, and inclusion, with the ability to embed these principles into residence operations and service delivery.

TO APPLY

Internal candidates are asked to submit their applications online by logging onto Dayforce. Please visit https://www.vicu.utoronto.ca/careers/ and click Internal Opportunities to login and apply.

External Candidates may proceed by clicking "Apply".

Victoria University thanks all applicants for their interest, however, only those selected for an interview will be contacted.