Manager, Renewals

American Society of Crime Laboratory Directors (ASCLD); Ottawa, Saint-Georges, Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

Versaterm is hiring a Manager, Renewals to lead the renewals function for a high-growth SaaS platform serving public safety agencies. You will own the end-to-end renewal lifecycle, drive renewal strategies, and manage a team for on-time renewals and accurate pricing.

You will collaborate with Customer Success, Sales, Legal and Finance to optimize retention, protect revenue, and reduce risk while maintaining excellent customer experience. A security clearance is required.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Marketing, or related field.
• 5-8 years in renewals, deal desk, or customer success ops with 3+ years of people leadership.
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
• Experience managing complex contracts, MSAs, amendments, and enterprise renewals.

Responsibilities

• Define and maintain standards for the renewal lifecycle, including initiation timing, handoffs, approvals, and execution.
• Ensure renewals are initiated well in advance of contract expiration, aligned to procurement requirements.
• Establish clear roles between Renewals, Customer Success, Sales, Legal, and Finance.
• Improve renewal playbooks, templates, and workflows to reduce cycle time and risk.
• Lead renewals team, coaching and development of Renewals Specialists.
• Partner with Legal to ensure contract language aligns with current standards.
• Balance customer experience with commercial discipline and risk management.

Skills

Renewals strategy

Leadership

Forecasting

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

Job description

The Company Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond. We’ve grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments. When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades. AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it. This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.

The Role

The Manager, Renewals leads Versaterm’s renewals function, owning the strategy, execution quality, and predictability of the end‑to‑end renewal lifecycle. This role is accountable for the performance and development of the Renewals team, ensuring contracts are renewed on time, commercial terms are executed accurately, renewal risk is proactively managed, and recurring revenue is protected. Operating as a key partner to Customer Success, Sales, Legal, and Finance, the Manager ensures renewal motions are well‑coordinated, scalable, and aligned to broader retention and net revenue retention (NRR) goals.

What You Do

• Define and maintain standards for the renewal lifecycle, including initiation timing, handoffs, approvals, and execution.
• Ensure renewals are consistently initiated well in advance of contract expiration, aligned to customer procurement requirements.
• Establish clear roles and responsibilities between Renewals, Customer Success, Sales, Legal, and Finance.
• Ensure renewal processes scale effectively across customer segments and contract complexity.
• Continuously improve renewal playbooks, templates, and workflows to reduce cycle time and risk.
• Own renewal outcomes across the customer base, with accountability for gross retention and revenue continuity.
• Review renewal pipelines regularly to identify risk, delays, or execution gaps.
• Partner with Customer Success to assess renewal health and support proactive mitigation strategies.
• Escalate and resolve high‑risk or complex renewals in coordination with Legal, Sales, and Leadership.
• Ensure delinquent or at‑risk renewals are actively managed to resolution.
• Lead, coach, and develop a team of Renewals Specialists.
• Set clear expectations around renewal timelines, data accuracy, risk identification, and cross‑functional collaboration.
• Provide ongoing coaching on contract interpretation, pricing execution, negotiation support, and stakeholder communication.
• Build a culture of accountability, rigor, and proactive ownership of renewal outcomes.
• Oversee renewal pricing execution, including uplifts, discounts, and adherence to pricing strategy.
• Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards.
• Ensure legacy contracts are modernized through MSAs, amendments, or updated service schedules as appropriate.
• Support structured procurement processes, particularly for enterprise or public‑sector customers.
• Balance customer experience with commercial discipline and risk management.
• Ensure renewal data is accurate, complete, and timely within Salesforce and related systems.
• Review dashboards and reporting related to renewal timing, value, uplift, and outcomes.
• Partner with Finance on forecasting, billing alignment, and revenue recognition considerations.
• Identify trends and systemic issues impacting renewals and translate them into process improvements.
• Communicate renewal performance, risks, and insights to Customer Success and GTM leadership.

What You Bring

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field (or equivalent experience).
• 5-8 years of experience in renewals, deal desk, customer success operations, or commercial account management with at least 3+ years of people leadership experience, including coaching and performance management.
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
• Experience managing complex contracts, MSAs, amendments, and enterprise renewals.
• Comfort partnering closely with Legal, Finance, Sales, and Customer Success.
• High attention to detail with the ability to manage multiple concurrent renewal cycles through a team.
• Strong judgment balancing commercial outcomes, customer experience, and risk.
• Data‑driven mindset with comfort using Salesforce and renewal reporting.
• Clear, confident communication and strong stakeholder management skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization.

The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs.

• In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace.

Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment.

For more information, please contact [e-mail].