Manager, Relationship Management - Discover Payment Network

Capital One Group; Toronto; Hybrid; CAD 157,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Work From Home allowance

Mental health coverage

Tuition subsidies

Spousal/partner/dependent coverage

Job summary

Capital One Canada is hiring a Manager, Relationship Management for the Discover Payment Network. You will manage business development activities and maintain key external relationships to grow network volume and revenue.

Expect up to 25% travel and a hybrid office model in Toronto. The role requires 6+ years in payments-related sales/relationship management, plus a bachelor's degree in business/finance/marketing.

Qualifications

• 6+ years of experience in Payments industry sales/business development experience, relationship management, strategy, operations, project management, planning, finance, consultative skills.
• Bachelor's Degree in Business Administration and Management, Finance, or Marketing; 6+ years of technical expertise to support digital partners.

Responsibilities

• Support exploration of new partnership opportunities that drive acceptance and volume growth.
• Strategically partner to identify new business opportunities within high value accounts; maintain relationships to attain opportunities.
• Proactively address client inquiries and problem solve to resolve opportunities or issues.
• Negotiate contracts, incentives or pricing agreements while ensuring compliance with new processes and practices.
• Develop territory/prospect plan and engage processor partners for lead generation.
• Drive internal processes including communications, account management, approvals and negotiations.
• Work cross functionally to meet business objectives such as revenue generation and program development.
• Escalate risk and customer-impacting issues to management.
• Coordinate with Compliance, Legal and Due Diligence on proposals and contracts.
• Present product and marketing initiatives to network participants.

Skills

Payments industry sales

Relationship management

Strategy & planning

Project management

Education

Bachelor's degree

Job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Relationship Management - Discover Payment Network About Capital One Canada. For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Role

This role is responsible for managing business development activities and building and maintaining a portfolio of key relationships with external account stakeholders to drive business growth. You will serve as the relationship manager for one or more partners, actively managing and escalating risk and customer-impacting complaints or issues within the day-to-day role to management. You may have responsibility for a specific geographic territory and will be required to oerform market analyses and business development activities to increase network transaction volume, revenue generation and acceptance expansion.

Your Responsibilities

• Support exploration of new partnership opportunities that drive acceptance and volume growth.
• Strategically partner internally and externally to identify new or additional business opportunities within existing high value accounts; maintain and grow relationships to attain new business opportunities and improve client experience.
• Proactively address client inquiries and problem solve to resolve opportunities or issues.
• Negotiate contracts, incentives or pricing agreements while ensuring compliance with new processes and business practices.
• Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation.
• Drive internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.
• Works cross functionally to meet business objectives such as new revenue generation, capability deployment, or marketing program development.
• Actively manages and escalates risk and customer-impacting issues or complaints within the day to-day role to management.
• Work closely with Compliance, Legal and Due Diligence to ensure proposals and contracts are effectively and accurately produced.
• Present product and marketing initiatives to network participants to improve Discover's position versus competition.
• Advise network participants of operational initiatives, new products/services/pricing or marketing program opportunities.

Travel up to 25% of the time.

Basic Qualifications

• 6+ years of experience in Payments industry sales/business development experience, relationship management, strategy, operations, project management, planning, finance, consultative skills

Preferred Qualifications

• Bachelor's Degree in Business Administration and Management, Finance, or Marketing 6+ years of technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners Proven experience building deep and influential relationships with key stake holders, executive level clients and internal business partners.

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory. Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies. You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $157,400 to $179,600. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.