Manager, Relationship Management - Discover Payment Network

Capital One Canada; Toronto; Hybrid; CAD 157,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Work from home allowance

Mental health coverage

Tuition subsidies

Family health benefits

Job summary

Capital One Canada is seeking a Relationship Manager to lead business development and manage a portfolio of partner accounts across Canada. You will develop strategies to grow network transactions, revenue, and acceptance, while maintaining strong client relationships.

You will escalate risk and customer issues to leadership, coordinate contracts and pricing negotiations, and work cross-functionally to achieve revenue goals. Travel up to 25% is required, with a hybrid in-office schedule.

Qualifications

• 6+ years of payments industry sales, business development, relationship management, strategy and operations.
• Strong planning and finance acumen with consultative selling skills.
• Experience building relationships with executive stakeholders and internal partners.

Responsibilities

• Develop and manage a portfolio of external partners to drive growth and transaction volume.
• Escalate risk and customer-impacting issues to management and coordinate resolutions.
• Negotiate contracts, incentives or pricing while ensuring compliance with new processes.
• Create territory plans and lead generation with processor partners.
• Collaborate cross-functionally to meet revenue and marketing program goals.
• Present product and marketing initiatives to network participants and inform on new programs.
• Travel up to 25%.

Skills

Payments experience

Relationship management

Strategic planning

Operations

Project management

Financial acumen

Consultative selling

Education

Bachelor's Degree in Business Administration, Finance, or Marketing

Tools

CRM systems

Job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Relationship Management - Discover Payment Network

About Capital One Canada.

About Capital One Canada For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

About the Role

This role is responsible for managing business development activities and building and maintaining a portfolio of key relationships with external account stakeholders to drive business growth. You will serve as the relationship manager for one or more partners, actively managing and escalating risk and customer-impacting complaints or issues within the day-to-day role to management. You may have responsibility for a specific geographic territory and will be required to oerform market analyses and business development activities to increase network transaction volume, revenue generation and acceptance expansion.

Your Responsibilities

• Support exploration of new partnership opportunities that drive acceptance and volume growth.
• Strategically partner internally and externally to identify new or additional business opportunities within existing high value accounts; maintain and grow relationships to attain new business opportunities and improve client experience.
• Proactively address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, incentives or pricing agreements while ensuring compliance with new processes and business practices.
• Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation.
• Drive internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.
• Works cross functionally to meet business objectives such as new revenue generation, capability deployment, or marketing program development.
• Actively manages and escalates risk and customer-impacting issues or complaints within the day to day role to management.
• Work closely with Compliance, Legal and Due Diligence to ensure proposals and contracts are effectively and accurately produced.
• Present product and marketing initiatives to network participants to improve Discover's position versus competition. Advise network participants of operational initiatives, new products/services/pricing or marketing program opportunities.
• Travel up to 25% of the time.

Basic Qualifications

• 6+ years of experience in Payments industry sales/business development experience, relationship management, strategy, operations, project management, planning, finance,consultative skills

Preferred Qualifications

• Bachelor's Degree in Business Administration and Management, Finance, or Marketing
• 6+ years of technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
• Proven experience building deep and influential relationships with key stake holders, executive level clients and internal businesspartners.

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
• Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $157,400to $179,600. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).