Manager Quality and Food Safety (Operations)

Gategroup; Calgary; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading food safety and quality management firm in Calgary is seeking a Quality and Food Safety Manager. This role involves driving compliance with food safety regulations, overseeing data-driven improvement initiatives, and providing strategic leadership. The ideal candidate will have a Bachelor's degree in food safety or quality management, along with significant experience in regulated environments. Join us to help enhance culinary experiences and ensure food safety across operations.

Qualifications

• 5+ years of food manufacturing or similar regulated experience in quality and food safety.
• Airline and/or food industry experience preferred.
• A proven track record of successful results.

Responsibilities

• Drive a culture of prevention and excellence using data and metrics.
• Ensure compliance with food safety regulations and company standards.
• Provide leadership and guidance to Quality and Food Safety managers.

Skills

Technical knowledge in catering processes

Knowledge of Food Safety and Quality standards

Statistical methods

Lean and Six Sigma knowledge

Education

Bachelor's degree in food safety or quality management

Tools

Microsoft Office

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Main Duties and Responsibilities

• Drive a culture of prevention and excellence by using data and metrics to identify potential risks, track performance, and implement proactive measures to reduce defects and non‑compliance in your assigned region.
• Drive the successful attainment of assigned regional quality and food safety goals, objectives, and key performance indicators to align with organizational priorities and regulatory standards.
• Monitor, analyze, and communicate food safety and quality trends, compliance metrics, and improvement opportunities to internal and external stakeholders.
• Partner with operational units and corporate team to integrate sustainable and scalable quality and food safety solutions into daily workflows and long‑term planning.
• Collaborate with cross‑functional teams, including Corporate Quality and Food Safety, HR, Operations, Procurement, and Customer Service, to identify and mitigate potential food safety and quality risks.
• Ensure compliance with all applicable local, state/provincial, and federal food safety regulations (e.g., FDA, USDA, HACCP, PHAC) and company standards.
• Oversee the timely investigation of food safety or quality‑related issues from your assigned region, support root cause analyses, review PDCA process and corrective and preventive actions to address non‑conformities effectively and verify effectiveness of action plans.
• Oversee the execution and milestones of key initiatives and special projects aimed at enhancing food safety and quality systems, such as HACCP plans, allergen management, and supplier quality assurance.
• Provide technical expertise and operational support to unit leaders to address quality and food safety challenges and ensure adherence to company standards.
• Provide strategic leadership and guidance to Quality and Food Safety managers and/or representatives, through mentorship, coaching, and development programs.

Education

• Bachelor’s degree in food safety, quality management, or a related field.
• Relevant and extensive work experience may substitute for the degree requirement.

Work Experience

• 5+ years of food manufacturing, ingredient manufacturing, or similar regulated manufacturing experience in quality and food safety.
• Airline and/or food industry experience preferred.
• A proven track record of successful results.
• Proven experience in field implementation of food safety and quality processes aligned with ISO standards.

Technical Skills

• Certifications in food safety or quality management desired but not required.
• Working knowledge of Microsoft Office applications.
• Strong knowledge of Food Safety and Quality standards.
• Lead Auditor certification in GFSI or similar quality standards preferred.

Core Competencies Required

• Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods, and quality auditing.
• Technical understanding of airline-specific specification requirements, systems, and tools related to catering operations.
• Basic lean, Six Sigma knowledge, and continuous improvement understanding is a plus.

If you want to be part of a team that helps make travel and culinary memories, join us!