Manager Provider Experience

Fraser Health; Surrey; On-site; CAD 100,000 - 125,000; Full time

Job summary

A healthcare organization in Surrey, B.C. is seeking a Full Time Manager, Provider Experience to provide leadership in developing and implementing strategies that enhance provider experiences. You will collaborate closely with medical leadership and oversee a regional provider adoption program focused on digital health solutions. Ideal candidates will have a Master's degree and significant healthcare leadership experience, ensuring effective implementation of quality improvements across systems.

Benefits

Comprehensive health benefits

Competitive compensation package

Qualifications

• Master's degree in Nursing, Health Sciences, Clinical Informatics, or related field.
• 7-10 years of clinical education and leadership experience in healthcare.
• Current registration with applicable regulatory body.

Responsibilities

• Lead development of strategic vision for Provider Experience.
• Manage Provider Experience team and partner with medical leaders.
• Advise Director on strategic objectives and major projects.

Skills

Leadership

Change management

Strategic planning

Clinical informatics

Project management

Communication

Education

Master's degree in Nursing or related field

Tools

MEDITECH® Expanse

Job description

Salary

The salary range for this position is CAD $54.16 - $77.86 / hour

Job Summary

We are hiring a Full Time Manager, Provider Experience to join our team in Surrey, B.C.

Reporting to the Director, Provider Experience, the Manager, Provider Experience provides leadership and direction in the development, coordination, and implementation of strategies that enable a high-quality provider experience across Fraser Health. This role leads a regional provider adoption program focused on change management, digital health adoption, and the effective use of clinical information systems across the care continuum.

You will partner closely with medical leadership, including Associate Chief Medical Information Officers, to support physicians and clinical programs in adopting and optimizing digital health solutions such as EMRs, EHRs, provider order management, electronic documentation, health information exchanges, and virtual health technologies.

A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Important to know

• Confirm you are legally entitled to work in Canada

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Director, Provider Experience, the Manager, Provider Experience is a member of the Provider Experience leadership team and is accountable to provide leadership and direction in the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization. development and leadership of a regional provider adoption program and team and provides oversight and coordination with other teams and programs in FHA. The Manager leads a regional program on change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum. This is to meet the needs related to the use of CIS (Clinical Information Systems) and digital health solutions. This role supports physicians and clinical programs/departments to strategize and assess needs related to digital health initiatives. The role also leads the planning, budgeting, scheduling, recruiting, training, and performance of the Provider Experience team.

Responsibilities

1. Provides leadership on the development of the strategic vision for Provider Experience across FH (Fraser Health), including the coordination of the long-term strategic plans, goals, and objectives. Ensures a provider centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
2. Manages the provider experience team and partners with the Associate Chief Medical Information Officers by providing strategic expertise towards developing a vision and a roadmap for provider engagement and adoption including assessing competency and developing corrective learning plans in partnership with medical leadership.
3. Provides advice to the Director on the strategic objectives and implementation of major projects; recommends current and future program/service adjustments; makes timely business decisions and recommendations regarding project budgets and use of resources; ensures legal, financial, and operational activities are consistent and compatible with FH standards.
4. In collaboration with the Director works to ensure programs, portfolios and related activities meet with internal and external reporting requirements; reviews current system applications/systems and reporting to ensure proper internal controls are in place to administer and implement approved FH standards and policies; develops and recommends new and/or changed policies and procedures as required to meet with statutory and operational reporting requirements.
5. Provides leadership by reviewing, developing, and establishing standards, policies, protocols, and processes for the adoption necessary for the use of technology in practice.
6. Drives best practice and best outcomes for the program(s)/services by collaborating with stakeholders, based on best evidence and professional standards, meets organizational requirements, and evaluates and monitors success to ensure effective implementation of quality and system improvements.
7. Develops an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level. Uses these measures to monitor adoption and transform clinical practices.
8. Supervises staff, establishing clear definitions of responsibility for each team member; reviews workload assignments and adjusts resources according to workload. Selects, directs, evaluates, disciplines, and terminates staff in accordance with policies. Establishes work expectations and evaluates performance. Acts as a mentor for the practice adoption and transformation team and provides coaching where required.
9. Recommends capital and operating budget plans for services within the program to the Director. Implements, manages, and assumes responsibility for approved capital and operating budgets taking corrective actions, as necessary. Monitors expenditures and performs variance analysis and reporting.
10. Provides oversight and supports the functions of the provider experience team to ensure data quality standards are being assessed and continuous improvements are being made to meet the standards. This includes error correction/data integrity activities and audit processes to ensure quality data collection and system efficiency. Collaborates on the development of relevant design standards, nomenclature, coding, decision support, quality assurance, and testing activities.
11. Maintains familiarity with provider experience strategies developments in the healthcare industry and participates in advising on implementation of related standards, tools, and processes.

Qualifications

Master's degree in Nursing, Health Sciences Professional field, Clinical Informatics, or related discipline. Seven (7) to ten (10) years recent, related clinical education and leadership experience in the health care sector including experience with electronic health record implementation, leading major clinical or quality improvement initiatives in a large, complex health care environment, or an equivalent combination of education, training, and experience. Current practicing registration with an applicable regulatory body such as the British Columbia College of Nurses and Midwives.

COMPETENCIES:

• Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Comprehensive knowledge of provider processes, workflows, clinical services delivery, and patient/client satisfaction determinants, and of the applicable standards of practice and guidelines for providers.
• Demonstrated experience with MEDITECH® Expanse or equivalent clinical information system.
• Strong understanding of clinical information and data and how these are managed and operationalized within the clinical information system to create knowledge. Possesses a solid awareness of contemporary trends in clinical practice and information systems.
• Proven ability to apply systems and critical thinking in a complex multi-disciplinary environment involving provider, nursing, and clinician communities.
• Proven ability to create and execute plans and ensure timelines are met while working with a variety of partners.
• Exercises initiative, self-direction and problem-solving abilities to identity gaps and opportunities for improvement.
• Uses effective facilitation, communication, and negotiation abilities to achieve consensus, resolve conflict, achieve desired outcomes, and address potential barriers to success.
• Proven ability to lead project teams and organizes and direct work efforts to meet deadlines and realization project completion.
• Demonstrated ability to operate related equipment and use current computer applications (MS Office, etc.) and computerized healthcare applications at an advanced level.
• Demonstrated ability to work independently or as part of a team.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

IMPORTANT: Recruitment scam warning: Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.