Manager, Program Operations & Reporting

RBC; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A major banking institution in Toronto is looking for a Manager, Program Operations & Reporting in the Technology Infrastructure team. This position requires leadership in managing committees and performance reporting for strategic priorities. Candidates should have experience in program operations, strong organizational skills, and proficiency in tools such as Tableau and Excel. The role offers competitive compensation and development opportunities in a dynamic environment.

Benefits

Comprehensive Total Rewards Program

Bonuses and flexible benefits

Competitive compensation

Access to world-class training

Qualifications

• Proven experience in program operations, reporting, and governance within a large, complex organization.
• Proficiency in Tableau, Excel, Power BI, and PowerPoint.
• Strong understanding of ESC principles in a technology-focused environment.
• Exceptional organizational and project management skills.
• Excellent communication and presentation skills.

Responsibilities

• Lead the coordination and management of Executive Steering Committees.
• Develop and deliver high-quality materials for committee meetings.
• Analyze key performance indicators and metrics.
• Streamline processes and implement best practices across Technology Infrastructure.
• Support planning, execution, and monitoring of strategic initiatives.

Skills

Program operations experience

Reporting skills

Governance understanding

Tableau

Excel

Power BI

PowerPoint

Project management

Excellent communication

Job description

What is the opportunity?

RBC Technology Infrastructure (TI) is executing one of the most ambitious transformation agendas in the bank’s history—modernizing platforms, automating operations, and building the foundation for the Bank of Tomorrow.

As a Manager, Program Operations & Reporting within the TI Analytics & Insights Team, you will play a pivotal role in driving operational excellence, governance, and performance reporting for critical strategic priorities within the TI organization. This role is ideal for a highly organized and detail-oriented individual with a strong background in managing steering committees, reporting frameworks, and governance processes for senior stakeholders (VP, SVP+). This is a critical role that requires strong leadership, communication, and project management skills to drive business outcomes and ensure seamless program execution.

What will you do?

Executive Steering Committee Management:

• Lead the coordination and management of Executive Steering Committees, ensuring alignment with Technology Infrastructure’s strategic priorities.
• Develop and deliver high-quality materials, presentations, and reports for committee meetings.
• Engage with senior stakeholders to drive ESG-related initiatives and ensure alignment with organizational goals.

Reporting And Metrics:

• Develop, track, and analyze key performance indicators (KPIs) and metrics to measure program success.
• Create and maintain reports (business review documents), dashboards, and other visualization tools to provide insights and recommendations to stakeholders.
• Ensure data accuracy, integrity, and compliance with organizational standards.

Strategy & Delivery Enablement:

• Drive operational excellence by streamlining processes and implementing best practices across Technology Infrastructure.
• Support the planning, execution, and monitoring of strategic initiatives, ensuring alignment with organizational priorities.
• Act as a liaison between various teams within Technology Infrastructure to ensure effective communication and collaboration, process improvement and implement changes to optimize program operations.
• Supporting planning and enablement of Senior Leadership offsites, meetings and forums.

What do you need to succeed?

Must haves:

• Proven experience in program operations, reporting, and governance within a large, complex organization, preferably in the Technology space.
• Proficiency in Tableau, Excel, Power BI, & PowerPoint.
• Strong understanding of ESC principles and their application in a technology-focused environment.
• Exceptional organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication and presentation skills, with the ability to influence and engage senior stakeholders.

Nice to haves:

• Experience in Python and SQL.
• Banking or financial industry experience.

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock (where applicable).
• Leaders who support your development through coaching and growth opportunities.
• Ability to make a lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• Access to world‑class training in financial services.

#LI-POST

#TECHPJ

Additional Job Details

• Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-12-08
• Application Deadline: 2026-01-19
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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