Manager, Professional Practice, Patient Experience, Quality & Risk

Stevenson Memorial Hospital; Alliston; On-site; CAD 85,000 - 105,000; Full time

Job summary

A community healthcare organization in Alliston seeks a Manager for Professional Practice to lead initiatives in patient experience and quality management. You will oversee risk management and accreditation while fostering a high-quality, patient-centered care environment. Ideal candidates will hold an undergraduate degree in Nursing, possess significant leadership experience, and demonstrate excellence in communication and conflict resolution. The role demands expertise in healthcare legislation and the ability to facilitate change effectively.

Qualifications

• Current registration in good standing with The College of Nurses of Ontario.
• Minimum 4 years’ experience in an acute healthcare setting, with 2+ years in leadership roles.
• Strong knowledge of healthcare legislation and accreditation standards.

Responsibilities

• Lead and coordinate professional practice excellence and patient experience.
• Manage patient feedback and complaints, oversee risk management processes.
• Ensure delivery of safe, high-quality, patient-centered care.

Skills

Leadership and team building skills

Patient and family engagement skills

Risk mitigation and legal process management

Accreditation and compliance knowledge

Inclusivity and cultural safety awareness

Change management and innovation capability

Strategic planning and meeting facilitation

Excellent communication and conflict resolution skills

Education

Undergraduate degree in Nursing

Master’s degree in Health Sciences, Business, Leadership, or Quality Management

Certification in Quality Management, Health Law, Project Management, Change Management, Six Sigma, Lean, or Risk Management

Tools

Word

Excel

Meditech

performance management software

Job description

Manager, Professional Practice, Patient Experience, Quality & Risk

Reporting to the Vice President, Clinical & Chief Nursing Executive, the Manager leads and coordinates professional practice excellence, patient and family experience, patient safety, quality, risk & legal management, and accreditation activities across the organization. The role ensures the delivery of safe, high-quality, patient-centered care through evidence-based practice, continuous quality improvement, and the development of a just culture.

Job Summary

The Manager provides strategic oversight for clinical educators, clinical scholars, clinical externs & float team, manages patient feedback and complaints, oversees risk mitigation and legal processes, and leads accreditation preparedness.

Qualifications & Experience

• Undergraduate degree in Nursing required; Master’s degree (or in progress) in Health Sciences, Business, Leadership, or Quality Management strongly preferred.
• Current registration in good standing with The College of Nurses of Ontario.
• Certification in chosen specialty (e.g., CNA), Quality Management, Health Law, Project Management Program, Change Management, Six Sigma, Lean, or Risk Management strongly preferred.
• Minimum 4 years’ experience in an acute healthcare setting, with 2+ years in progressive leadership or supervisory roles.
• Experience leading accreditation cycles, risk management, patient safety, and complaints management preferred.
• Strong knowledge of healthcare legislation, accreditation standards, and discipline-specific standards of care.
• Demonstrated excellence in interpersonal communication, coaching, mentoring, team building, and conflict resolution.
• Proven ability to develop and execute professional practice, patient experience, risk management, and quality initiatives.
• Strong organizational, analytical, and time management skills.
• Computer literacy in relevant applications (Word, Excel, Meditech, performance management software).
• Commitment to ongoing professional and personal development.

Skills & Abilities

• Leadership and team building skills.
• Patient and family engagement skills.
• Risk mitigation and legal process management.
• Accreditation and compliance knowledge.
• Inclusivity and cultural safety awareness.
• Relationship building and collaboration skills.
• Change management and innovation capability.
• Strategic planning and departmental meeting facilitation.
• Fiscal management, resource allocation, and ongoing education responsibilities.
• Excellent communication and conflict resolution skills.
• Ability to travel to offsite locations as needed.

Our Values

Models behaviour that is aligned with the values of Stevenson Memorial Hospital: Integrity, Compassion, Accountability, Respect, Excellence. The values guide all aspects of patient care and staff conduct.

Hours of Work

Monday - Friday. Weekend work may be required as needed.

Application Deadline

Applications will be accepted until Monday, January 19, 2026 by 1600hrs.

Diversity and Inclusion

Stevenson Memorial Hospital is committed to a culture of equity, inclusion, diversity and anti-racism. We welcome and encourage applications from all qualified applicants, including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S+ persons, and anyone else who will contribute to a diverse workplace. Accommodations for persons with disabilities are available upon request.

Equal Employment Opportunity Statement

Stevenson Memorial Hospital is an equal opportunity employer. Employment decisions are based on merit and qualification, with no discrimination on the basis of race, colour, sex, age, disability, religion, or any other protected characteristic.

Recruitment Process Note

Our recruitment process does not use artificial intelligence or automated decision‑making tools. All applications are reviewed and evaluated by our hiring team to ensure a fair and personalized experience.