Manager, Processes & Standards

Manulife; Toronto; On-site; CAD 86,000 - 156,000; Full time

Job summary

A leading financial services firm in Toronto is seeking a candidate for a role focusing on operational risk and control practices. The successful candidate will engage with cross-functional teams, manage compliance initiatives, and strengthen the organization’s control environment. Candidates should have deep expertise in process design, audit methodologies, and project management. This position offers a competitive salary range and a flexible hybrid working model.

Benefits

Health and dental benefits

Retirement savings plans

Generous paid time off program

Qualifications

• Deep understanding of internal controls frameworks.
• Proficient in tools for process mapping and documentation.
• Solid experience leading cross-functional initiatives.

Responsibilities

• Establish and maintain operational risk standards.
• Execute components of Operational Risk Management Framework.
• Coordinate Risk and Control Self-Assessment (RCSA) activities.
• Manage compliance and risk-related projects.
• Collect and analyze operational risk data for reporting.

Skills

Process design and optimization

Audit methodologies

Business Analysis

Project Management

Bilingualism

Tools

Visio

Job description

Overview

This role offers a unique opportunity in operational risk and control practices within Affinity Markets, directly contributing to the organization's commitment to sound governance and risk management. The successful candidate will gain exposure to cross-functional teams, enhance their expertise in risk and compliance, and play a pivotal role in strengthening the organization’s control environment.

Responsibilities

• Ensure proper standards are established, maintained, and embedded across operational risk and control activities, including documentation, testing protocols, and issue management processes.
• Execute components of the Operational Risk Management Framework by aligning regulatory requirements with control activities and leading ongoing testing and validation efforts.
• Coordinate activities and facilitate the annual Risk and Control Self-Assessment (RCSA) in partnership with the Director, Processes & Controls and Risk teams, ensuring comprehensive documentation and effective challenge of risk assessments.
• Project Management for compliance and risk-related initiatives, ensuring deliverables are met on time, while engaging relevant stakeholders throughout the process.
• Lead the collection and consolidation of operational risk data (KPIs/KRIs) to enable accurate reporting and timely escalation of significant findings to leadership and control functions.
• Lead operational control reviews, evaluate control effectiveness, report recommendations for improvement to strengthen the control environment.
• Maintain visibility into risk and control issues within the business/function, including those identified through audits, incidents, or self-assessments, and support resolution efforts.
• Lead deep dive analysis into operational risk incidents and errors, identifying root causes and recommending enhancements to preventive and detective controls.
• Participate in various meetings related to operational risk and control matters impacting Affinity Markets, ensuring relevant updates and insights are communicated effectively.
• Maintain audit readiness and ensure regulatory changes impacting Affinity Markets are tracked, and documented.
• Identify requirements for process automation opportunities and recommend appropriate tools and solutions to streamline controls and reduce operational risk.

Required Qualifications

• Deep understanding of process design and optimization methodologies, and internal controls frameworks
• Proficient in using tools such as Visio or other process mapping/documentation platforms to visualize and improve workflows
• Experience with audit methodologies and ability to ensure audit readiness through robust process documentation and control testing
• Solid experience in Business Analysis and Project Management, with the ability to lead cross-functional initiatives
• Familiarity with operational environments such as individual/group insurance or similar complex business functions

Preferred Qualifications

• Bilingualism is a definite asset
• Demonstrated advanced communication skills

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife/宏利資訊

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en

Equal Opportunity Employer

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Salary/Location

Referenced Salary Location: Toronto, Ontario
Working Arrangement: 混合式

Salary

Salary range is expected to be between $86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.