Manager, Practice Enablement

RBC; London; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in London, Ontario is looking for a Manager, Practice Enablement to drive an exceptional client experience. This role involves coaching Investment Counsellors, promoting effective relationships, and ensuring operational excellence. Ideal candidates will have experience in wealth management, strong communication skills, and a passion for team development. Join a dynamic team that values growth, innovation, and excellence in client service.

Benefits

Comprehensive Reward Program

Flexible benefits

Opportunities for professional development

Qualifications

• Experience managing teams to exceptional outcomes in a business development environment.
• Demonstrated leadership in Wealth Management or Financial Services.
• Strong conflict resolution and communication skills.

Responsibilities

• Coach Investment Counsellors to achieve business objectives.
• Manage talent acquisition and oversee performance management.
• Create an environment of employee engagement and collaboration.

Skills

Coaching Others

Communication

Customer Service Management

Performance Management (PM)

Team Management

Education

University Degree

Job description

Job Description

What is the opportunity?

The Manager, Practice Enablement for the Southwest Ontario region, is a leadership role that has ownership for enabling RBC Philips, Hager & North Investment Counsel (PH&N IC) teams to deliver an exceptional client experience. You will be responsible for effectively managing the support staff who lead the administration and operation of the Investment Counsellor businesses, interact with clients, support marketing efforts, and contribute to business risk management; this will be conducted by proactively driving and coaching on innovative and effective operations and client practices that align to the latest/greatest thought leadership and insight, and liaising with peers across the country, National Office Partners, and Wealth Management Operations.

Please visit http://www.rbcphnic.com for more information.

This role can be based in London, Waterloo, or Mississauga.

What will you do?

• Support the region’s Investment Counsellors with their business objectives by coaching team members to deliver excellence in areas of priority, and encourage a culture of growth, idea generation, innovation, and success
• Promote effective working relationships within Investment Counsellor teams, providing coaching, training and stepping‑in to support team issue resolution as needed
• Accountable for sharing/contributing best practices across the entire regional team to drive effective operations, and encourage and lead change in their offices, including the championing of and support for all head office change initiatives and efforts
• Handle talent acquisition requests with focused recruiting and ensure effective onboarding experiences, establish mentoring, and organise and oversee required training for new team members
• Oversee the annual performance management cycle, working closely with Investment Counsellors to understand and support team member performance. Create development opportunities and manage structures to support team member promotions. Manage low performance through coaching and effective leadership.
• Ensure operational and procedural excellence through oversight of outstanding risk alerts and ensure missing documents are actioned by teams.
• Support the management of the physical office operations of the region
• Help staff resolve operational issues that arise through their work, remove barriers for staff in their interactions with Operations, and provide appropriate escalation support for issues that require executive visibility
• Create an environment of employee engagement and effectiveness; be a culture leader in the business, empowering team members, creating space for collaboration, and recognising and rewarding exceptional performance
• Develop a talent pipeline by understanding capacity requirements and availability across staff and allocating resources effectively, as well as any potential succession plans

What do you need to succeed?

Must Have

• Demonstrated experience managing and developing people, leading large teams to exceptional outcomes, and leading against objectives in a business development environment
• Experience leading and driving engagement through change management and a passion for problem solving
• Leadership experience in Wealth Management or Financial Services
• Exceptional communication skills, both spoken and written
• Strong conflict resolution skills
• Ability to deal with ambiguity
• Organisation, time management skills, and attention to detail
• Experience in assisting wealth management teams and client facing roles

Nice to Have

• Investment designation such as CIM, CFP or CFA
• University Degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Reward Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Coaching Others, Communication, Customer Needs, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Long Term Planning, Negotiation, Performance Management (PM), Sales, Sales Activities, Team Management

Additional Job Details

Address: 148 FULLARTON ST: LONDON

City: London

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-05

Application Deadline: 2025-12-19

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programmes intended to foster a workplace based on respect, belonging and opportunity for all.

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