Manager, Pension Administration

LifeWorks; Nova Scotia; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading health and well-being provider in Nova Scotia seeks a Manager to lead the Pension Administration team. You will drive operational excellence, ensure client satisfaction, and foster business growth. The ideal candidate has over 12 years of experience and a Bachelor's degree in a relevant field. This role requires exceptional organizational and communication skills, as well as bilingual proficiency in French and English.

Qualifications

• Over 12 years of relevant experience.
• Exceptional organizational, control, and planning skills.
• Stellar communication skills to build interpersonal relationships.
• Strong team management skills with motivational leadership.

Responsibilities

• Represent our Pension Plan Administration team to clients.
• Contribute to the growth and evolution of the department.
• Provide top-tier service and support as a senior service manager.
• Supervise and inspire team resources to achieve results.
• Develop and manage budgets ensuring efficiency.
• Elevate client satisfaction with innovative solutions.
• Identify enhancements for better performance.
• Foster new business relationships and secure agreements.

Skills

Organizational skills

Analytical skills

Communication skills

Team management

Customer service skills

Bilingual (French/English)

Education

Bachelor's degree in Mathematics, Finance, Administration, or Actuarial Science

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We are seeking an experienced Manager to lead a Pension Administration team, delivering exceptional service to our diverse client portfolio. This strategic leader will drive operational excellence, ensure sustainable business growth, and maintain high client satisfaction and employee engagement.

What You'll Do

• Be the Face of TELUS Health: Represent our Pension Plan Administration team to current clients and during exciting submissions.
• Drive Innovation: Contribute to the growth and evolution of our department, always staying ahead of industry practices to bring fresh ideas.
• Lead by Example: Act as a senior service manager for client accounts, providing top-tier service and support.
• Mentor and Guide: Supervise and inspire team resources to achieve exceptional results.
• Project Excellence: Support the team in executing a variety of mandates and projects, ensuring successful outcomes.
• Finance Mastery: Develop and manage budgets for your mandates, ensuring compliance and efficiency.
• Client Satisfaction: Elevate client satisfaction by truly understanding their needs and offering innovative solutions.
• Process Improvement: Identify and propose enhancements to our processes for better performance.
• Business Growth: Foster new business relationships, secure agreements with existing clients, and explore new markets with potential clients.

What You Bring

• Over 12 years of relevant experience backing your expertise.
• Bachelor's degree in Mathematics, Finance, Administration, Actuarial Science, or another relevant field.
• Exceptional organizational, control, and planning skills.
• Sharpened analytical skills to tackle and resolve challenges.
• Stellar communication skills with the ability to build and sustain strong interpersonal relationships.
• Strong team management skills with motivational leadership.
• Excellent customer service skills ensuring client satisfaction.
• Command of both French and English, spoken and written.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer

In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require them to work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates

if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.