Manager, Operations Tax

Vaco Recruiter Services; Toronto; Hybrid; CAD 115,000 - 120,000; Full time

Job summary

A financial services company is seeking a Manager of Operations Tax in Toronto. This role involves engaging employees, ensuring compliance, and promoting collaboration within the team. Candidates should have a strong background in operations and experience in coaching. The position offers a salary range of $115,000 - $120,000/year and a hybrid work model.

Benefits

Great work-life balance

Top Rated Employer in Canada

Qualifications

• 3 years of experience in operations within the financial services industry.
• 2 years of experience in coaching, training, or leading people.
• Experience in a people management role is preferred.

Responsibilities

• Engage employees in setting clear and measurable goals.
• Collaborate with other managers to resolve issues.
• Serve as a role model for delivering an excellent customer experience.
• Maintain satisfactory internal and external audit ratings.
• Ensure all reporting is completed accurately.

Skills

Operations Management

Coaching

Customer Service

Regulatory Compliance

Risk Management

Education

Post-secondary education or equivalent work experience

Tax-related courses and CPA qualification

Job description

About the Company

Our client is a financial services company. They are looking for a Manager, Operations Tax to join their team!

Why Work Here

• Great work life balance
• Hybrid work model
• Company is a Top Rated Employer in Canada

About the Opportunity

People Management

• Engage employees in setting clear and measurable goals that drive business success.
• Provide coaching and feedback to enhance individual and team performance.
• Ensure employees understand the company's values, policies, and procedures.
• Facilitate training for the team to develop necessary skills and knowledge.
• Ensure team completes all regulatory and risk management obligations.
• Ensure a continuous learning and improvement mindset on the team.

Business Planning

• Contribute to business planning and resource allocation for the team.
• Provide subject matter expertise and lead projects.

Building Relationships

• Collaborate with other Operations, Service and Product managers, and senior management to resolve issues and improve processes.
• Work with key business partners on projects and initiatives.
• Partner with external business entities, such as 3rd party vendors and custodians, to communicate and address issues.

Customer Service

• Serve as a role model for delivering an excellent customer experience.
• Promote teamwork and collaboration, seeking ways to streamline processes.
• Address customer needs by involving the appropriate resources at the right time.
• Understand team and client needs, proactively identify areas of potential issue, and resolve.
• Monitor key performance indicators daily to address factors affecting the customer experience.
• Oversee interactions between associates and customers to ensure accuracy and quality of service delivery.

Compliance and Risk Framework

• Maintain satisfactory internal and external Audit/Regulatory/Risk Ratings and Reviews.
• Ensure all reporting is completed accurately on or before regulatory deadlines.
• Stay current with regulatory environment governing tax responsibilities.
• Identify issues and risks (financial & regulatory).
• Ensure all internal and external tax accounts are reconciled.
• Client job description responsibilities.

About You

• 3 years of experience in operations within the financial services industry, preferably within brokerage or correspondent clearing business.
• 2 years of experience in coaching, training, mentoring, or leading people; experience in a people management role is preferred.
• Completion of a post-secondary education or equivalent work experience.
• Tax-related courses and CPA qualification are an asset.

Salary Range

$115,000 - $120,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.

When referencing this job, quote #458610

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.