Manager, Operations (6 month term position)

Medavie; City of Moncton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health services organization in Moncton is seeking an Operations Manager to oversee ambulance service operations. The ideal candidate will have extensive paramedic experience, leadership skills, and a commitment to exceptional patient care. Responsibilities include staff management, issue resolution, and compliance with policies. This role requires a valid Class 4 driver’s license and the ability to travel throughout New Brunswick.

Qualifications

• Completed an approved paramedic training program and registered as a paramedic.
• Minimum five years’ experience as a paramedic with three years in a leadership role.
• Experience in EMS management, information technology, finance, and human resources.

Responsibilities

• Manage staff and systems to meet ambulance service performance requirements.
• Assist with Company Corporate Strategic Goals.
• Develop customer/patient issue resolution processes.

Skills

Leadership

Conflict resolution

Customer service

Communication

Problem-solving

Team development

Bilingualism (French and English)

Education

Paramedic training program

Post-secondary education in business administration

Tools

Microsoft Office Suite

Job description

Position Type

Temporary - Temporaire

Closing date

2025-11-16

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within its various programs, namely Ambulance New Brunswick, the Extra‑Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not‑for‑profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

We are looking for an Operations Manager, Eastern Region, to help us ensure patients receive exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time.

Located in Eastern Region, the incumbent will be responsible to manage staff and systems to meet the performance requirements of the ambulance service. Reporting to the Regional Director, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.

The position entails, but is not limited to the following;

• Sharing in the responsibility of on‑call coverage to all required regions;
• Ensuring that customer/patient service is a priority;
• Successfully developing a customer/patient issue resolution process;
• Managing the administrative area and dealing with employee and labour issues;
• Overseeing and participating in the recruitment and selection process for site paramedic staff;
• Demonstrating superior conflict resolution skills: balance assertiveness and sensitivity and successfully mediate conflicts;
• Working with and developing effective teams;
• Promoting awareness and compliance of company policies and procedures;
• Providing backup to working on the ambulances in emergencies.

As the ideal candidate for this role, you:

• Have completed an approved paramedic training program and are currently registered as a paramedic in the province of New Brunswick (or equivalent);
• Possess a minimum of five years’ experience working as a paramedic with a minimum of three years in a progressively responsible leadership role;
• Have proven experience in EMS management, information technology, finance, and human resources;
• Possess a valid Class 4 driver’s license in New Brunswick (or equivalent);
• Have the ability to exercise independent judgment and can problem‑solve with discretion;
• Are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHSNB;
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others;
• Are skilled in leading and developing staff;
• Use a positive and creative approach to problem solving;
• Possess outstanding communication, negotiating, and dispute resolution skills;
• Have working knowledge of standard business computer programs (ie. Microsoft Office Suite).
• Bilingualism (French and English) is an asset for this position.
• A post‑secondary education in business administration would be considered an asset.
• Regular business hours required, but some irregular hours can be expected.
• Travel required throughout New Brunswick.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.