Manager, Operations

Randstad Canada; Toronto; On-site; CAD 94,000 - 115,000; Full time

Job summary

A leading staffing firm is seeking a Manager, Operations in Toronto to drive efficiency in facilities management. The successful candidate will oversee daily operations, engage in labor relations, and ensure premium service quality across various sites. Candidates must have significant experience in a unionized environment, a relevant degree or diploma, and strong analytical skills. This is a full-time role with a competitive salary and benefits package, offering a chance to make a significant impact in urban mobility.

Benefits

Great competitive salary

Comprehensive health & dental packages

Growth opportunities

Free parking & bikeshare membership

Qualifications

• Proven experience working in a unionized environment.
• Minimum of five years' experience in facilities, operations, or project management.
• Strong knowledge of employment laws and health and safety regulations.
• Experience with procurement and contract management processes.
• Valid Class 'G' Driver's License for Ontario.

Responsibilities

• Lead the frontline workforce for maintenance and service plans.
• Responsible for P&L delivery and resource management.
• Manage labor relations and handle grievances.
• Oversee maintenance of parking equipment to ensure service quality.
• Be on call 24/7 to respond to emergencies.

Skills

Labour Relations

Analytical skills

Communication

Conflict resolution

Project Management

Education

University degree or 3-year college diploma in relevant fields

Job description

Overview

Are you a highly analytical, detail‑oriented leader with a passion for operational excellence and a commitment to sustainability? Do you thrive in a complex, fast‑paced environment where your strategic thinking directly impacts urban mobility and infrastructure?
Our client, a leader in parking and tenant facility management, is seeking an experienced Manager, Operations to become a cornerstone of their team. This critical role goes beyond maintenance—it's about managing our entire operational ecosystem, driving efficiency, mitigating risk, and leading our commitment to a greener future through Decarbonization and Fleet Management. If you're ready to make a significant impact on people, processes, and the planet, this is the opportunity for you!
This is a full‑time, permanent opportunity in Concord, on a rotating shift.

Advantages

• Great competitive salary: $94,000 - $115,000 based on experience
• Comprehensive health & dental packages, beginning on day 1
• Growth opportunities with a well established company
• Free parking & bikeshare membership

Responsibilities

• You will lead the frontline workforce to ensure the safe and productive execution of daily maintenance and service plans across all facilities.
• You will be responsible for the P&L delivery, managing resources, materials, and equipment to meet established KPIs.
• You will navigate labor relations by managing according to Collective Agreements and handling initial stage grievances.
• You will oversee the uptime and maintenance of parking equipment, meters, and vehicles to ensure a premium customer experience.
• Your schedule will include rotating shifts, including days, afternoons, nights, and weekends, ensuring a senior management presence 24/7.
• You will respond to and mitigate emergency situations on‑site, ensuring hazards are delineated and reported promptly.

Qualifications

• Labour Relations: Proven, substantial experience working in a unionized environment and managing related labour relations matters is a non‑negotiable requirement.
• Education: A university degree or 3‑year college diploma in facilities management, project management, business management, contract management, or a related subject area.
• Experience: A minimum of five (5) years’ experience in facilities, operations, project management, or a related field.
• Technical Knowledge: Strong working knowledge of relevant employment laws, including the Occupational Health and Safety Act, WHMIS, and the Employment Standards Act.
• Operational Project Management: Demonstrated experience in managing large and complex facilities‑related projects and strong expertise in procurement and contract management processes.
• Analytical Prowess: Excellent analytical, mathematical, and statistical skills to organize and interpret data, identify trends, and develop actionable recommendations.
• Interdepartmental Growth: A proactive approach to engaging with the rest of the organization and other departments to build relationships, understand cross‑functional workflows, and lay the foundation for future succession planning.
• Communication & Judgment: Exceptional interpersonal skills to build and maintain strong relationships with internal and external stakeholders, coupled with sound judgment, negotiation, and conflict resolution skills.
• Availability: Must have the ability to be on call 24/7 and occasionally work extended or irregular hours to meet operational needs.
• Mobility: You must hold a valid Class "G" Driver's License for the Province of Ontario to travel between various sites in Concord.

Summary

If you are a driven leader ready to elevate your career as an Operations Manager, we want to hear from you. This is your chance to make a tangible impact on urban mobility. Please apply directly to this job posting to start your journey with us today. For any specific inquiries regarding this Operations Manager position, feel free to reach out to Sandy Mann at at [e-mail].

EEO & Diversity Statement

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. … (remainder of the inclusive and accessibility statements remain unchanged under paragraph form).