Manager of Store Investigations

TJX CANADA; Mississauga; Hybrid; CAD 108,000 - 165,000; Full time

Job summary

A leading off-price retailer in Mississauga is seeking a Manager of Store Investigations to develop and execute a national strategy focused on improving store safety and reducing theft. The role requires 5-7 years of management experience in retail and strong leadership skills. You will collaborate with law enforcement to ensure effective investigations. Competitive salary and benefits included.

Benefits

Comprehensive benefits package

Robust Retirement Savings Program

Management Incentive and Stock Plans

Associate discounts

Tuition reimbursement

Qualifications

• 5-7 years of management experience in Retail, including Store Operations and/or Loss Prevention.
• Strong technical proficiency and digital literacy.
• Proven leadership and interpersonal skills, including mentoring.

Responsibilities

• Build and implement a national investigation strategy to improve store safety.
• Develop scalable, measured processes aligned with the company vision.
• Partner with law enforcement and internal teams.

Skills

Management experience in Retail

Leadership and interpersonal skills

Strong analytical skills

Bilingualism (English/French)

Technical proficiency (Excel, Word, PowerPoint, Outlook)

Education

High school diploma or equivalent

Post-secondary education preferred

Job description

Overview

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We're looking for a Manager of Store Investigations to own the development and execution of a national strategy focused on improving store safety and reducing theft, fraud, and shrink across retail locations. This high-impact role involves collaborating with internal partners and law enforcement to deliver consistent investigative outcomes and mitigate emerging risks. Travel and schedule flexibility are required to support management and support of National Investigations teams operating in our stores across Canadian time zones and during retail store operating hours.

Why Work With Us

• A comprehensive benefits package from day one, Health and wellness resources
• Robust Retirement Savings Program
• Management Incentive and Stock Plans
• Competitive vacation package with flexible options
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Tuition reimbursement and extensive training & development
• Clear career potential growth pathways

What You'll Do

• Lead Strategy: Build and implement a national investigation strategy to improve store safety and reduce shrink.
• Drive Investigative Excellence: Develop scalable, measured processes aligned with the company vision.
• Collaborate Cross-Functionally: Partner with Specialized Investigations, LP Operations, Field Leadership, and law enforcement.
• Support Field Operations: Provide flexible support for escalated incidents and team inquiries during/post recoveries and apprehensions, along with store safety incidents.
• Deliver Results: Manage performance and drive continuous improvement in investigative outcomes.

About You

• 5-7 years of management experience in Retail, including Store Operations and/or Loss Prevention
• High school diploma or equivalent experience required; post-secondary education preferred
• Strong technical proficiency and digital literacy (Excel, Word, PowerPoint, Outlook)
• Proven leadership and interpersonal skills, including interviewing, conflict resolution, and mentoring
• Ability to build trust and influence partners; bilingualism (English/French) is an asset
• Strong analytical and investigative skills with a deep understanding of retail trends and business tools
• Flexible, resilient, and comfortable leading through change

Posting Details

• Posting End Date: November 10, 2025

If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information

Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address

60 Standish Court

Location

CAN Home Office Mississauga ONSalary Range: $108,696.00-$164,596.80 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.