Manager of Product Management (Agentic Commerce + Commercialization)

Mastercard; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Mastercard in Toronto leads the Cyber and Intelligence organization, delivering security products and services globally. The Manager, Product Management, Consumer Clarity Product will guide the Clarity portfolio, define the road map, and partner with sales and engineering to bring solutions to market.

You will drive requirements with customers and partners, shape go-to-market strategies, manage P&L, pricing, and implementation, and support regional launches and ongoing optimization to

Responsibilities

• Define the product road map for the Consumer Clarity portfolio
• Manage and operate the product in market with sales and engineering
• Drive requirements with customers and partners
• Lead go-to-market execution and be the primary product advocate
• Establish two-way communications with go-to-market teams, customers and partners
• Support evaluation, piloting and launch of new capabilities regionally
• Develop regional product launch playbooks
• Monitor competitive solutions and differentiate core capabilities
• Develop data-driven business cases for growth investments

Job description

• Mastercard’s Cyber and Intelligence organization develops and delivers world-class security products and services for customers across the globe
• C&I was established to safeguard all aspects of safety and security in payments with new products, services and standards
• Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue
• Ethoca Consumer Clarity (“Clarity”) changes the dialogue creating a rich environment for issuers and merchants to engage cardholders post transaction reducing frustration and driving repeat spend
• The Manager, Product Management, Consumer Clarity Product will lead one or more products in the Clarity portfolio, defining the product road map, managing and operating the product in market in partnership with the sales and engineering organizations
• In this role, you will drive requirements working closely with our customers and partners, and lead business architecture and go-to-market execution and be the primary product advocate for it
• Lead the rapid evolution of the product strategy, and ensure that our rich value proposition is fully delivered through our existing and current solutions
• Manage all aspects of the product including the P&L, analysis, pricing, recommendations and implementation, solution packaging and overall commercialization
• Establish and maintain strong two-way communications with our go-to-market teams, customers and partners – chair periodic regional meetings and innovation workshops
• Support the evaluation, piloting and launch of new capabilities in each region; establish feedback and continuous improvement processes; develop regional product launch playbooks
• Monitor and assess risk of both existing and emerging competitive solutions, seeking to differentiate core capabilities, features and functions to ensure consistent competitive advantage in the marketplace
• Develop clear, convincing and data-driven business cases for significant new growth investments