Manager of Patient Services

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 51,000 - 69,000; Full time

Job summary

A provincial health agency in Winnipeg is seeking a Patient Services Manager to oversee outpatient clinic services. The role entails managing multidisciplinary teams, ensuring safe and effective patient care, and collaborating with various stakeholders. The ideal candidate will have extensive management experience in healthcare and relevant qualifications. This is a full-time position with responsibilities at multiple locations in Winnipeg.

Qualifications

• 5 years of progressive management experience in patient services.
• 3 years of direct clinical services delivery in healthcare.
• 2 years of management experience in a unionized environment.

Responsibilities

• Oversee and manage multidisciplinary teams for patient care.
• Ensure delivery of safe, effective patient care.
• Collaborate with internal and external stakeholders.

Skills

Strong organizational skills

Effective communication

Leadership skills

Ability to manage multiple requests

Ability to work independently

Education

Post-secondary degree in a relevant health discipline

Relevant graduate degree (asset)

Job description

Overview

CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of a world free of cancer drives every member of our team. CancerCare Manitoba is the place to thrive if you’re seeking a fulfilling career in an organization committed to employees’ well-being and professional development.

Competition # 335-25-71305

Posting End Date: Open Until Filled

City: Winnipeg

Work Location: St. Boniface Hospital, Grace Hospital and Victoria General Hospital

Department: Outpatient Clinic Services Program & Systemic Therapy Program

Union: Non-Union

Hiring Status: Term

Reason for Term: Other Leave

Anticipated Start and End Date: ASAP – Indefinite

FTE: 1.0

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $51.829 / $55.019 / $58.211 / $61.401 / $64.590 / $68.225

Job Summary

Reporting to the Director of Patient Services, the Patient Services Manager for the Outpatient Clinic Services Program (OCSP) oversees and manages multidisciplinary teams composed of direct and indirect patient care staff. The primary objective of this role is to lead and ensure the delivery of safe, effective, and efficient patient care. The incumbent will inspire and guide staff to embrace and implement integrated, person-centred care and service delivery models for CancerCare Manitoba (CCMB).

The Patient Services Manager is accountable for providing patient-centric operational management in a financially responsible manner. Collaboration with leadership, internal teams, and external stakeholders is essential to support patients accessing quality cancer services. Additionally, the role involves monitoring and evaluating key performance indicators, working collaboratively with stakeholders, and ensuring safe, effective, and appropriate patient care through the clinical quality framework and a patient-centric approach. Ultimately, the aim is to cultivate an environment that promotes clinical and service excellence.

This position is stationed at St. Boniface General Hospital and travels to multiple sites, including Victoria General Hospital, Grace General Hospital and is also responsible for Systemic Therapy Program (STP) for Grace General Hospital and Victoria General Hospital.

Qualifications

Education

• Post-secondary degree in a relevant health discipline from an accredited education institution
• A relevant graduate degree is an asset

Experience

• 5 years of progressive management experience leading a broad spectrum of patient services in a publicly funded health services delivery organization, including:
• 3 years of direct clinical services delivery across one or more assigned clinical areas of health care such as Oncology, primary health, and/or community services including population health, health promotion and illness prevention for diverse populations across the human lifespan
• acute inpatient, specialty care and complex ambulatory settings
• integrating innovative community-based care modes (such as home care, primary care, etc.) to optimize healthy aging, health restoration and maintenance, and to deliver high-quality care in the areas of chronic disease, palliative care, community mental health, rehabilitation and/or long-term care
• 2 years of management experience leading a clinical operations team within a unionized environment is desired
• 2 years of experience implementing program planning, development and evaluation

An acceptable equivalent combination of education and experience may be considered.

Skills And Abilities

• Demonstrated strong organizational, interpersonal, communications and leadership skills
• Ability to manage multiple requests
• Ability to work independently and as part of a team
• Relevant healthcare-related management courses are an asset, including but not limited to change management, patient satisfaction, Multidisciplinary team environments, conflict resolution, and quality improvement

Required Licenses, Registrations, Designations

• Active member in good standing of an associated regulatory body is required, as appropriate.
• Membership in a professional association is preferred (e.g. Association of Regulated Nurses of Manitoba, Canadian Association of Pharmacy in Oncology, etc.)

Physical Demands and Working Conditions

• Must be able to work safely in a typical computerized office environment with frequent meetings and to lift and carry items of up to approximately 10 kg (25 lbs)
• Interruptions to respond to questions from executives and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled.
• Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province
• The Manager of Patient Services will be travelling to different CCMB sites within Winnipeg

Other

• Must have a satisfactory employment record
• Must be legally able to work in Canada
• Ability to speak French

Interested and qualified applicants are invited to submit a detailed and current resume, plus a cover letter demonstrating how you meet the above qualifications and the above competition number.

Note: This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.

CancerCare Manitoba is committed to developing inclusive, barrier-free recruitment processes and work environment. If you are contacted by CancerCare Manitoba regarding a job opportunity or testing, please advise if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

We thank all that apply and advise that only those applicants selected for further consideration will be contacted.