Manager of Clinical Operations & Donor Support

Health Quality Alberta; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A nonprofit milk bank in Calgary is looking for a Manager of Clinical Operations & Donor Support to oversee donor services, manage clinical workflow, and ensure exceptional care for families. Candidates must be an RN with a Master's degree and have 2-4 years of clinical operations experience. This position requires strong communication skills, empathy in supporting families, and the ability to manage multiple priorities. The role offers a full-time contract with onsite responsibilities and optional remote work for Edmonton-based candidates.

Qualifications

• 2–4 years of experience in clinical operations, donor services, or health services.
• Experience working with mothers, infants, or postpartum programs is an advantage.

Responsibilities

• Oversee daily operations for donor intake, screening, outpatient approvals, and donor/family communication.
• Supervise and support the donor services team, fostering a compassionate and efficient environment.
• Ensure accurate and timely data entry, documentation, and clinical workflow management.

Skills

Strong communication

Leadership

Organizational skills

Empathy

Ability to manage multiple priorities

Education

RN with Master’s degree in health sciences, public health, nursing, or related field

IBCLC designation

Job description

Manager of Clinical Operations & Donor Support

NorthernStar Mothers Milk Bank

Calgary, AB | Full‑Time | On‑Site or Optional Remote for Edmonton‑Based Candidates

If Edmonton based we require 2‑3 trips per month to Calgary for team meetings, operational coordination, and in‑person work.

NorthernStar Mothers Milk Bank is Canada’s only community‑based nonprofit milk bank, providing safe, pasteurized donor human milk to fragile babies across the country. We are seeking a compassionate, organized, and mission‑driven Manager of Clinical Operations & Donor Support to join our leadership team.

This role oversees day‑to‑day donor services, outpatient milk support, clinical workflow, and team operations to ensure that donor mothers, hospital partners, and families receive exceptional, timely care.

Key Responsibilities

• Oversee daily operations for donor intake, screening, outpatient approvals, and donor/family communication.
• Supervise and support the donor services team, fostering a compassionate and efficient environment.
• Ensure accurate and timely data entry, documentation, and clinical workflow management.
• Coordinate outpatient orders and Medical Relief Fund applications.
• Maintain compliance with HMBANA and CFIA guidelines and internal policies.
• Support families, hospitals, pharmacies, and community partners with accurate information and excellent service.
• Assist with departmental reporting, process improvements, and program development.
• Lead and participate in fundraising, advocacy, and educational initiatives to engage healthcare professionals and the public.

Qualifications

• RN with Master’s degree in health sciences, public health, nursing, or related field
• IBCLC designation is a strong asset
• 2–4 years of experience in clinical operations, donor services, or health services
• Experience working with mothers, infants, or postpartum programs is an advantage
• Strong communication, leadership, and organizational skills
• Ability to manage multiple priorities in a fast‑paced environment
• Empathy, professionalism, and comfort supporting families during emotional situations