Manager, Network Capacity and Operations

Loblaw Companies Limited; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian eCommerce firm in Toronto is seeking a Manager, Network Capacity and Operations. You will identify opportunities to enhance operational effectiveness across online grocery business. Key duties include collaborating with various stakeholders, analyzing operational results, and improving store SOPs. Candidates should have a passion for customer service, strong analytical skills, and experience in retail grocery. This is a full-time position offering a vibrant and innovative work environment.

Qualifications

• 1-3 years of experience in the retail grocery business would be an asset.
• Working knowledge of change management.
• Ability to build and implement changes with high complexity.
• Willingness to improve processes through strategic thinking.
• Strong curiosity to learn and handle multiple priorities.

Responsibilities

• Support the Online Business and track operational results across locations.
• Act as a subject matter expert on store SOPs.
• Develop relationships with merchandise and omni channel teams.
• Extract insights from data sources for improved operations.
• Support new online grocery locations and expansions.

Skills

Communication

Analytical skills

Customer focus

Program execution strategies

Detail-oriented

Tools

Microsoft Office

SQL

Power BI

Google Cloud Platform

Job description

A at Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As the Manager, Network Capacity and Operations, Ecommerce, you will be responsible for identifying and building opportunities for our online ecommerce teams nationally to grow their business with focuses on key areas such as store capacity, growth, order immediacy, and product availability.

All initiatives that you are a part of developing will keep our customer’s experience top of mind while ensuring to motivate our colleagues to perform at their very best. You will work cross functionally with key stakeholders across the Online business, including Product Management, Tech, Communications, and Continuous Improvement, leveraging their input and expertise to build and support the right processes to effectively support our store teams. You will track, analyze, and measure operational results across all of our locations and work closely with online grocery specialists to help achieve key business KPIs. You will evaluate current in store SOP’s related to our key focus areas and identify areas to drive improvements. Your passion for the customer experience will be evident in your work across all Loblaw store banners.

What you’ll do:

• Be a core part of the Business Engagement team supporting the Online Business
• Track, analyze and measure operational results across all our locations as part of developing the right initiatives to drive growth in our business
• Become a key subject matter expert on current store SOP’s related to our identified areas of focus
• Develop core relationships cross functionally with merchandise and omni channel teams to improve product availability operational tactics related to customer order satisfaction
• Partner with online specialists to build solid operational plans for order flexibility and on-demand capabilities as part of our evolution of customer experience
• Extract actionable insights from various data sources to help guide improved operational execution
• Support of net new online grocery locations and expansions, ensuring our strategies come to life
• Work closely with our network strategy team to support longer term objectives related to online grocery capacities

Does this sound like you?

• You are a team player, strong communicator, have a true passion for customers and a strong curiosity to learn
• Working knowledge of change management or effective program execution strategies
• Ability to understand existing processes to effectively build and implement changes with high levels of complexity
• Effective communication skills to build alignment and cohesive plans with key stakeholder groups
• 1-3 years of experience in the retail grocery business would be an asset
• Strong analytical skills with proficiencies across data systems and tracking
• Excellent proficiency with Microsoft Office (specifically Excel, PowerPoint, Word)
• Work with modern tools and platforms such as SQL, MicroStrategy, Power BI, and Google Cloud Platform (GCP) to deliver analytics and reporting solutions
• Willingness to continually improve processes through innovative, strategic thinking
• Be detail oriented and can handle multiple priorities in a fast-paced environment
• Up to 25% travel

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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