Manager, Mobile Device & Endpoint Operations

Purolator; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

Purolator is seeking a Manager for Mobile Device & Endpoint Operations to lead the end-to-end lifecycle, security and cost-effective management of national mobile devices and related equipment. The role oversees a team and partners with IT and Operations on demand planning, device standards, deployments and issue resolution.

The ideal candidate has progressive enterprise mobility management experience, strong leadership skills and a track record of managing budgets, vendors and complex device

Qualifications

• Post-secondary diploma or degree in Information Technology, Computer Science, Engineering or a related discipline, or equivalent practical experience.
• Progressive experience in enterprise device management and IT operations with leadership responsibilities.
• Experience managing MDM/enterprise mobility platforms and device deployments is required.

Responsibilities

• Own Purolator’s Operations mobile device service, roadmap and work plan for support, refreshes, deployments, upgrades and improvements.
• Forecast demand, site needs and peak capacity with IT and Operations.
• Manage procurement, provisioning, deployment, maintenance, repair, redeployment and retirements.
• Maintain inventory governance, site accountability and device lifecycle records.
• Oversee enrollment, provisioning, profiles, policies and app catalogs with controlled admin access.
• Provide budget planning, funding and vendor management for device programs.

Skills

People leadership

MDM management

Enterprise mobility

Budget management

Vendor management

English communication

Education

Post-secondary diploma or degree in IT/CS/Engineering

Tools

SOTI MobiControl

MDM platforms

Job description

Select how often (in days) to receive an alert:

Manager, Mobile Device & Endpoint Operations

Date: 16 Oct 2026

Location:

Mississauga, ON, CA, L5N 0E1

Work Location Type: Management

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Mobile Device Manager is accountable for the end-to-end lifecycle, availability, security and cost-effective management of Purolator’s operational mobile devices and related equipment across the national network. The portfolio includes rugged Android handheld scanners, finger and wearable scanners, tablets, label printers, batteries, cradles, chargers, mounts and protective accessories.

Leading three direct reports, this manager owns the device service, lifecycle roadmap, budgets, vendor relationships, inventory governance and mobile device management (MDM). The manager partners with IT and Operations leaders on demand planning, device standards, deployments, support and issue resolution. In addition to this core device mandate, the role coordinates reliability and security-remediation improvements for IT operations applications, working with existing technical owners.

Responsibilities

Device Service Ownership & Lifecycle Planning

• Own Purolator’s Operations mobile device service, roadmap and work plan for support, refreshes, deployments, upgrades and improvements.
• Forecast demand, site needs and peak/growth capacity with IT and Operations.
• Manage selection, procurement, provisioning, deployment, maintenance, repair, redeployment and secure retirement. Fund replacements around lease, warranty, manufacturer support and end-of-life dates.
• Batch refreshes and lease returns, aligning replacement readiness and return deadlines to avoid extensions, duplicate rental costs and disruption.
• Maintain approved devices/accessories; assess ruggedness, ergonomics, battery, connectivity, app compatibility, supportability and total cost.

Inventory Governance & Site Accountability

• Maintain serial-level records of site, status, lease and support coverage; reconcile stock against MDM, shipment and repair records.
• Set spare/replenishment levels, validate requests against demand/allocations and redistribute surplus before buying.
• Establish terminal accountability for custody, stock checks, secure storage, charging, care, loss reporting and timely returns.
• Verify inactive, missing, damaged, aging and unreturned devices with sites; offline status alone does not prove loss. Escalate unresolved issues with operational impact, cost exposure and recommendations.
• Include inventory/configuration details, accessories, setup guidance and support contacts in shipments; confirm receipt, deployment and outstanding returns.
• Own MDM service improvement, vendor/internal support responsibilities and escalations.
• Oversee enrollment, provisioning, profiles, policies, groups, scripts, remote support and configuration baselines, with controlled admin access and documented change approvals.
• Maintain an approved app catalogue of owners, versions, deployment methods, support contacts and dependencies; govern installation, updates and removal.
• Own Android, firmware and security-update plans by supported model. Test compatibility with app owners/vendors across scanning, Bluetooth, printing, Wi‑Fi, cellular and eSIMs.
• Use pilots and staged rollouts with go/no-go criteria, rollback/recovery plans, operational windows and verification. Resolve exceptions and unsupported configurations.
• Partner with Security/Identity on shared-device access, sessions, least privilege, certificates, approved apps and lost-device response; document configuration/patch compliance against agreed standards.

Project Engagement & Deployment Readiness

• Assess device needs, app permissions, connectivity, accessories, deployment effort and ongoing support costs early with project/business teams.
• Apply approved standards; challenge unnecessary customization/excessive permissions and route exceptions through Architecture/Security governance.
• Coordinate selection, proofs of concept, field testing, procurement lead times, staging, installation, schedules, training and post-rollout support using MDM pilot, approval, recovery and verification controls.
• Require documented support ownership, funding, acceptance criteria, runbooks and knowledge transfer before accepting solutions into ongoing support.

Additional Responsibilities

• Lead/develop 3 device support/MDM staff; set roles, priorities and expectations.
• Manage capacity, tickets, backlog, service levels, escalations and coverage.
• Oversee L1, break/fix, replacements and RMAs; route app/network/infrastructure/vendor issues through closure.
• Resolve recurring device/battery/charging/connectivity/printer issues using ticket/repair trends, diagnosis, escalation and verified fixes.
• Maintain runbooks, knowledge, contacts and backups; cross-train.
• Manage Zebra, SOTI, suppliers, repairers, lessors and carriers with Procurement/Finance.
• Review cases, failures, repair quality/speed, parts, roadmaps and commitments; elevate repeat RMAs/faults with evidence and close corrective actions.
• Turn field feedback into enhancements, defect escalations and design improvements; pilot changes.
• Track contracts/support/renewals; support selection, service levels and negotiations.

Budget & Procurement

• Own annual capital/operating budgets for hardware, leases, accessories, batteries, repairs, MDM and services; forecast/explain variances.
• Secure funding, investment/refresh cases, quotes and requisitions/POs before commitments/renewals.
• Reconcile invoices, leases and fees to contracts, receipts and approved usage.
• Cut costs through standards, reuse, timely returns, better repairs and less loss/damage/licensing/connectivity waste.

Governance

• Engage terminal/regional/IT leaders on concerns, changes and field feedback.
• Report inventory gaps/surplus, inactive/missing devices, tickets/repairs, rollouts, Android updates and budgets, with impacts, risks, decisions, actions, owners and dates.
• Escalate exceptions/Operations actions early; maintain improvement plans and timely deployment/incident/site notices, with business/compliance language input.
• Keep audit-ready asset/access/procurement/change records; arrange compliant wiping, lease returns and approved disposal.

Continuity

• Plan contingencies/spares for failures, regional incidents, supplier delays and peaks.
• Coordinate incidents with Service Desk, IT and vendors; report recovery impact and prevention.
• Improve health/inventory visibility and provisioning/support automation; document portal/integration/service ownership, specialist escalations and dependencies.

Application Reliability

• Coordinate assigned apps with owners/development/Infrastructure/Security/vendors; own priorities/follow-through; technical teams own engineering/services.
• Track reliability/remediation owners, dates and dependencies; elevate delays, resource gaps and risks.
• Drive vulnerability testing, approved deployment and Security verification before closure; track exceptions through risk governance.
• Establish monitoring, alerts, runbooks and service objectives; turn root causes into permanent fixes.
• Coordinate versions, certificates, capacity, recovery tests and safe deployments; automate support; report trends/remediation/decisions to IT/Operations.

Education

• Post-secondary diploma or degree in Information Technology, Computer Science, Engineering or a related discipline, or equivalent practical experience.
• ITIL certification and relevant enterprise mobility, Android or device-management training are assets.

Experience

• Progressive experience in enterprise device management, IT operations or field technology support, including direct people leadership or substantial team-lead responsibility.
• Demonstrated ownership of operational device fleets, including procurement, inventory, leasing, lifecycle refreshes, repairs and multi-site deployments.
• Experience managing MDM/enterprise mobility platforms and controlled Android application and operating-system deployments. Experience with SOTI MobiControl and Zebra devices is a strong asset.
• Experience managing budgets, forecasts, suppliers, contracts and service escalations, and working directly with business and Operations leaders.
• Experience supporting rugged scanners, wearable devices, tablets, label printers and related peripherals in logistics, transportation, warehousing, retail or another operationally critical environment is an asset.

Knowledge & Skills

• Strong working knowledge of Android enterprise mobility, MDM profiles and policies, provisioning, application packaging, staged updates and remote troubleshooting.
• Understanding of scanning workflows, Bluetooth peripherals, printer configuration, battery and charging behaviour, Wi‑Fi and cellular dependencies, and shared-device security considerations.
• Practical knowledge of IT service management, incident and problem management, change control, asset management and operational readiness.
• Working knowledge of application monitoring, service-level objectives, vulnerability‑remediation tracking and recovery readiness, with the ability to coordinate corrective actions across development, Infrastructure, Security and vendor teams.
• Translate inventory, utilization, ticket, repair and financial data into prioritized actions and clear leadership reporting.
• Comfort with service‑management and asset tools, spreadsheets and reporting dashboards; ability to guide automation and documentation improvements.
• Accountable service owner who anticipates risks, makes recommendations and follows issues through to closure.
• Strong communicator who explains business impact and builds credibility with front‑line teams, Operations leaders, IT partners and vendor leadership.
• Sound judgment when balancing operational urgency, security, standardization, cost and long‑term supportability.
• Effective people leader who delegates execution, establishes clear expectations and develops technical depth and backup coverage.
• Constructive challenger and continuous‑improvement advocate who brings field feedback to vendors and closes the loop with business partners.

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Senior Manager Technology Operations Support
---

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail] .

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .

Job Segment: Data Management, Operations Manager, Supply Chain, Demand Planner, Telecommunications, Data, Operations, Technology