Manager, Marketing & Communications

Port Saint John; New Brunswick; On-site; CAD 80,000 - 120,000; Full time

Job summary

Port Saint John invites a strategic, creative, and relationship-minded Manager, Marketing & Communications to join the Government Relations team. You will shape how we communicate with customers, partners, government, media, employees, and the public, leading integrated campaigns and executive materials to strengthen our reputation and showcase our infrastructure.

You will translate complex port operations into clear stories, manage media and crisis communications, and collaborate with diverse

Qualifications

• Degree in communications, PR, marketing, journalism, business or related field.
• 3–5 years in communications, PR, marketing, or related area.
• Strong writing, editing, and presentation skills.
• Proficiency with MS Office, CMS, social media, email and analytics.
• Bilingual French and English is a strong asset.

Responsibilities

• Lead strategic communications and brand storytelling across channels.
• Design and execute targeted marketing campaigns for regional and international audiences.
• Develop executive materials, news releases, speeches, and briefings.
• Manage media relations, inquiries, and crisis communications.
• Coordinate stakeholder communications with government officials and partners.
• Track performance and use insights to improve outreach.

Skills

Writing & Editing

Verbal Communication

Presentation Skills

Strategic Communications

Bilingual: French/English

Education

Post-secondary degree or diploma (communications/public relations/marketing/journalism/business)

Tools

Microsoft Office

Website CMS

Social Media

Email Campaigns

Digital Advertising

Analytics Platforms

Marketing Automation

Creative Tools

Job description

Port Saint John is looking for a strategic, creative, and relationship-focused Manager, Marketing & Communications to join our Government Relations team.

In this highly visible role, you will shape how Port Saint John communicates with customers, partners, government, media, employees, and the public. You will lead integrated communications and targeted marketing initiatives that strengthen our reputation, showcase our infrastructure and trade connections, and build understanding of the Port's economic and social impact.

You will be a trusted communications advisor, a skilled storyteller, and a calm, credible resource when issues emerge. From developing compelling campaigns and executive materials to coordinating media relations, stakeholder communications, and crisis response, your work will help advance Port Saint John's priorities at home and around the world.

Qualifications

What you bring

• A post-secondary degree or diploma in communications, public relations, marketing, journalism, business administration, media studies, or a related discipline.
• Three to five years of progressive experience in communications, public relations, marketing, media relations, digital communications, stakeholder engagement, or a related field.
• Exceptional writing, editing, verbal communication, and presentation skills, with the ability to transform complex information into clear, accessible, and compelling content.
• Proficiency with Microsoft Office applications and experience with website content management, social media, email communications, digital advertising, analytics platforms, marketing automation, and creative tools.
• Bilingualism in French and English is considered a strong asset.
• An equivalent combination of education, training, and experience may be considered.

You will thrive in this role if you

• Bring curiosity, creativity, initiative, and sound judgment to your work.
• Can move confidently between long-term planning and fast-moving communications needs.
• Remain calm, responsive, and collaborative when managing sensitive or time-critical matters.
• Translate complex operational and industry information into stories that resonate with diverse audiences.
• Embrace innovation, use data to improve results, and persevere when facing obstacles.
• Value continuous learning and contribute to the development and success of your colleagues.
• Build inclusive relationships and engage meaningfully with communities, customers, partners, and stakeholders.

Responsibilities

What you will do

Lead strategic communications, marketing, and brand storytelling

• Develop and implement communications plans that support Port Saint John's strategic priorities, organizational initiatives, stakeholder relationships, and public profile.
• Design and execute targeted marketing campaigns that promote the Port's infrastructure capabilities, trade corridors, services, and economic impact to regional, national, and international logistics audiences.
• Create, edit, and coordinate engaging content, including news releases, presentations, speeches, articles, briefing notes, letters, website content, employee communications, advertisements, promotional materials, key messages, and stakeholder resources.
• Maintain a consistent organizational voice, visual identity, and brand experience across communications channels, digital platforms, campaigns, and public-facing materials.
• Track and analyze digital marketing, website, and social media performance and use insights to strengthen future outreach.

Build media relationships and protect our reputation

• Develop and maintain effective relationships with local, regional, national, and industry media, including outlets covering maritime, supply chain, and logistics matters.
• Coordinate media inquiries, interview requests, news releases, background information, media events, and press conferences in collaboration with leaders and subject matter experts.
• Monitor media coverage, emerging issues, stakeholder concerns, and reputational risks that may affect Port Saint John.
• Prepare key messages, holding statements, questions and answers, briefing materials, and other resources that support timely and coordinated responses.
• Contribute to crisis and emergency communications planning, exercises, response activities, and post-incident reviews.
• Support coordinated information sharing with public agencies, port partners, and stakeholders during significant events.
• Exercise sound judgment and maintain confidentiality when managing sensitive, time-critical, or reputational matters.

Strengthen stakeholder, government, and customer communications

• Support communications and relationship-building with government officials, regulatory bodies, rights holders, community partners, port users, customers, industry representatives, and other stakeholders.
• Develop a strong understanding of the operations, priorities, and communications needs of key customers and major port users.
• Coordinate clear, timely communications and joint marketing initiatives that strengthen strategic customer and partner relationships.
• Prepare presentations, correspondence, backgrounders, speaking notes, briefing materials, and other resources for senior leaders.
• Coordinate communications materials, marketing displays, and logistics for stakeholder meetings, public engagement activities, government announcements, corporate events, and partner initiatives.
• Track stakeholder inquiries and complaints, coordinate responses with internal leads, and support timely follow-up and recordkeeping.
• Represent Port Saint John professionally on external committees, working groups, and communications networks, as assigned.

Support events, partnerships, and organizational priorities

• Provide communications and marketing support for Port Days and other corporate, community, stakeholder, and employee events.
• Coordinate speakers, presentations, promotional materials, media activities, event messaging, sponsorship communications, and post‑event content.
• Support special projects, organizational initiatives, and emerging communications, marketing, and engagement priorities.

About Port Saint John

Port Saint John operates on the traditional and unceded territory of the Wolastoqey, Mi'kmaq, and Peskotomuhkati Nations. Our commitment to truth and reconciliation is grounded in respect for Indigenous cultures and heritage and in building meaningful relationships.

Port Saint John connects people and markets by building partnerships and developing innovative solutions that create economic and social value. With links to more than 350 ports worldwide and direct access to central Canadian markets through national rail networks and the Trans-Canada Highway, the Port is a key facilitator of trade within Canada's Atlantic Gateway.

Our transportation infrastructure provides a marine gateway to global markets while supporting prosperity, sustainability, and opportunity for our region.