manager, management consulting service

Source Atlantic Limited; Saint John; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading service solutions provider in Saint John, NB, is seeking a Service Branch Manager to oversee operations and achieve performance metrics. The ideal candidate will have a strong background in branch management and excellent interpersonal skills to foster a positive work environment. This role offers competitive compensation and benefits, including a flexible health plan and retirement savings plan.

Benefits

Competitive compensation

Flexible health, drug, and dental plan

Employer-matching retirement savings plan

Life and disability insurance options

Employee Family Assistance Program (EAP)

Qualifications

• Proven experience in branch or operations management, preferably in a service or industrial setting.
• Strong understanding of budgeting and operational performance.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily branch operations and manage staff.
• Build and maintain strong relationships with customers and vendors.
• Ensure compliance with safety regulations.

Skills

Branch or operations management experience

Budgeting and financial metrics understanding

Leadership skills

Communication and interpersonal skills

Customer relationship management

Analytical skills

Job description

Overview

Source Atlantic is looking for a Service Branch Manager, located in Saint John, NB. This key leadership role is responsible for overseeing the daily operations of the service group and achieving financial, operational, and human resources targets while fostering a safe, efficient, and positive work environment. The manager will lead a team to meet revenue, margin, and profit goals, maintain optimal inventory levels, and ensure compliance with safety and regulatory standards.

Responsibilities

• Oversee all aspects of daily branch operations, including staff management and delivering exceptional customer service
• Ensure the branch consistently meets performance expectations and operates in full compliance with organizational policies and standards
• Demonstrate a strong understanding of the branch's budget and consistently meet or exceed key performance metrics
• Ensure equipment, procedures and training meet safety regulation and organizational expectations, with up-to-date documentation and protocols in place to support a safe working environment
• Build and maintain strong relationships with customers, vendors, and partners, while actively developing and growing a high-performing team
• Collaborate with a multidisciplinary group to quote and close sales opportunities
• Identify, promote and expand business opportunities for rigging products and inspection services, conveyor systems (belting), and hydraulic products and services to end users, contractors, and consultants
• Understand contract agreements, terms, and conditions with customers
• Provide guidance, motivation, and support to team members; create a positive work environment that encourages collaboration and growth
• Communicate effectively to market services, train new employees, and share goals
• Collaborate with managers to align on strategic goals; lead performance management and conduct regular evaluations
• Provide recommendations to Vertical Manager for staffing changes and compensation changes
• Ensure a positive customer experience by addressing concerns, resolving issues, and building loyalty

Qualifications

• Proven experience in branch or operations management, preferably in a service or industrial setting
• Strong understanding of budgeting, financial metrics, and operational performance
• Demonstrated leadership skills with the ability to motivate and guide teams
• Excellent communication and interpersonal skills
• Knowledge of safety regulations and compliance standards
• Ability to manage customer relationships and resolve issues effectively
• Experience with quoting, sales, and contract management
• Familiarity with rigging, belting, hydraulic systems, or related services is an asset
• Proficiency in analyzing data and implementing strategic improvements
• Ability to foster a collaborative and growth-oriented work environment

Benefits

• Competitive compensation that recognizes your worth
• A flexible health, drug, and dental plan tailored to your well-being
• An employer-matching retirement savings plan for your financial security
• Additional life and disability insurance options for peace of mind
• Confidential access to an Employee Family Assistance Program (EAP)

Location

Saint John, NB

Work location: On site

Additional details

• Salary: Not available
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Vacancies: 1 vacancy

Advertised until: 2025-10-07

Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.

Note

You will not receive a reply. For enquiries, please contact us.