Manager Maintenance Operations Control

Porter Airlines Inc.; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

A major airline in Canada is seeking a Manager, Maintenance Operations Control to oversee real-time maintenance oversight and coordination. This role involves ensuring compliance with safety, reliability, and operational standards while leading a 24/7 team. The ideal candidate will possess an Aircraft Maintenance Engineer (AME) license and several years of experience in airline maintenance, including expertise in MEL management and AOG recovery. The position is based in Toronto, offering a dynamic work environment focused on operational excellence.

Qualifications

• 7–10+ years of airline maintenance experience, including Line Maintenance or Maintenance Control.
• 3–5+ years in a leadership role within an airline.
• Experience operating in a 24/7 operations control environment.

Responsibilities

• Ensure real-time maintenance decision-making to minimize delays.
• Lead the MOC team in a 24/7 operational environment.
• Approve aircraft returns to service post-maintenance.

Skills

Aircraft Maintenance Engineer (AME) license

Strong working knowledge of MEL/CDL management

Experience in AOG recovery

Leadership in airline operations

Teamwork

Education

Bachelor’s degree in Aviation, Engineering, or related field

Tools

Integrated SOCC/MOC platforms

Job description

Job Summary

The Manager, Maintenance Operations Control (MOC) is responsible for the real‑time oversight and coordination of aircraft maintenance events impacting the operational schedule. This role ensures safe, compliant, and efficient recovery of aircraft through proactive maintenance control, MEL management, AOG response, and cross‑functional coordination with Flight Operations, SOCC, Engineering, Supply Chain, and Line Maintenance.

The Manager leads the 24/7 MOC function, ensuring optimal aircraft availability while maintaining strict adherence to regulatory, safety, and reliability standards.

Duties & Responsibilities

Operational Control & Aircraft Recovery

• Provide real‑time maintenance decision‑making for the active fleet to minimize delays, cancellations, and diversions.
• Oversee MEL/CDL/NEF deferral strategy, ensuring regulatory compliance and operational viability.
• Direct and prioritize AOG recovery efforts, including troubleshooting, parts sourcing, and maintenance dispatch.
• Approve aircraft returns to service in coordination with Engineering and Maintenance leadership.

Cross-Functional Coordination

• Act as the primary maintenance liaison with:
  • System Operations Control Center (SOCC)
  • Flight Operations
  • Line Maintenance & MROs
  • Engineering, Fleet & Reliability
  • Supply Chain & Logistics
• Participate in daily operations calls, disruption recovery planning, and irregular operations (IROPs).

Leadership & Team Management

• Lead, mentor, and develop MOC Controllers in a 24/7 operational environment.
• Ensure staffing levels, training, and competency standards support safe operations.
• Establish escalation protocols and decision authority frameworks.

Safety, Compliance & Governance

• Ensure all maintenance control activities comply with:
  • The Appropriate Regulatory authorities
  • Company Manuals, MEL, and SMS requirements
• Support Safety Management System (SMS) reporting, investigations, and corrective actions.
• Serve as a key contributor during audits, regulatory inspections, and incident response.

Performance & Continuous Improvement

• Track and improve key operational metrics, including:
  • Dispatch Reliability
  • Technical Delays & Cancellations
  • AOG Duration
  • MEL Exposure & Repeat Deferrals
• Drive process improvements through data analysis, post‑event reviews, and system enhancements.
• Support implementation of new systems and software.

Work Enivornment

• 24/7 operational setting, including weekends, holidays, and on‑call responsibilities
• Fast‑paced, time‑critical decision environment
• High degree of cross‑departmental interaction

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self‑efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Qualifications

Required Qualifications

• Aircraft Maintenance Engineer (AME) license
• 7–10+ years of airline maintenance experience, including:
  • Line Maintenance, Maintenance Control, or Engineering
  • 3–5+ years in a leadership or supervisory role within an airline operational environment
• Strong working knowledge of:
  • MEL/CDL management
  • AOG recovery
  • Aircraft dispatch and maintenance release processes
• Experience operating in a 24/7 operations control environment

Preferred Qualifications

• Bachelor’s degree in Aviation, Engineering, or related field (or equivalent experience)
• Experience with narrowbody and/or widebody fleets
• Exposure to multiple regulatory authorities (FAA, EASA, TC, etc.)
• Familiarity with:
  • Reliability programs
  • Aircraft Health Monitoring (AHM)
  • Integrated SOCC/MOC platforms
  • Experience engaging with outsourced MRO environments

Location

Toronto (Billy Bishop Toronto City Airport – YTZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195‑E2 and De Havilland Dash 8‑400 aircraft serves North America, including a coast‑to‑coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.