Manager Loan Support

Prosperity Credit Union; Rosetown; On-site; CAD 80,000 - 101,000; Full time

Job summary

A community-focused credit union in Saskatchewan is seeking a Manager Loan Support for a full-time 12-month term. This role includes leading loan administration, ensuring compliance, and fostering team development. The ideal candidate will have significant experience in lending, strong leadership skills, and a commitment to community values. Salary range is $80,800 to $101,000 per year, with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Generous paid vacation

Matched pension plan

Professional development incentive program

Paid days off for volunteering

Preferred loan/deposit rates

Company events

Qualifications

• 5–7 years of progressive experience in lending, loan administration, or credit support roles.
• Demonstrated ability to lead, coach, and develop high-performing operational teams.
• Strong knowledge of regulatory and compliance requirements.

Responsibilities

• Provide strong leadership and guidance to the Loan Support Supervisor and team.
• Lead the administration of loans and mortgages, including funding and renewals.
• Ensure compliance with regulatory obligations, managing audit responses.

Skills

Lending systems knowledge

Leadership

Analytical skills

Communication skills

Problem-solving

Education

Post-secondary education in business, finance, or related field

Job description

In 2025, Prosperity Credit Union emerged as an economic force and community partner in rural Saskatchewan, born from the merger of three trusted credit unions: Cypress, Diamond North, and Prairie Centre. Built on a foundation of collaboration and community spirit, Prosperity Credit Union embodies the heart of rural Saskatchewan. With a deep understanding of the unique needs of our members, we are committed to delivering exceptional service and tailored financial solutions.

At Prosperity Credit Union, you’ll find a workplace that values innovation, connection, and a shared commitment to enriching the lives of our members and communities. Join us in shaping the future of financial services in rural Saskatchewan while building a career you can truly take pride in.

Role and Responsibilities

We are currently seeking a Manager Loan Support to join our Lending Operations team for a full-time 12-month term role. Reporting to the AVP Loan Portfolio & System Administration, the Manager Loan Support provides strategic and operational leadership for the Credit Union’s loan administration and mortgage operations. This role oversees both the Loan Support and Mortgage & Registration teams, ensuring accuracy, compliance, and efficiency throughout the full lending lifecycle.

The Manager Loan Support plays a key role in supporting staff development, optimizing lending support processes, and delivering an exceptional member and employee experience. This role supports business growth and ensures alignment with the credit union’s strategy, values, and regulatory requirements.

This role is eligible to work out of any Prosperity service location and travel to other service locations is required.

Responsibilities

Leadership & Team Development

• Provide strong leadership and guidance to the Loan Support Supervisor and the Mortgage & Registration Analysts
• Support, coach, and develop high-performing teams with a focus on service excellence, consistency, and collaboration
• Foster a positive, member-focused culture aligned with Prosperity’s values of integrity, service, and community

Loan & Mortgage Administration

• Lead the administration of loans and mortgages, including funding, renewals, discharges, and registration processes
• Oversee administration of internal, provincial, and federal lending programs
• Manage lending products, including creation, testing, deployment, and resolution of system issues
• Provide system administration and technical expertise for lending platforms and related applications
• Oversee the administration and review of syndicated loans and the second-file check process, reporting findings and recommendations

Governance, Risk & Compliance

• Develop, implement, and maintain lending and mortgage policies, procedures, and internal controls
• Ensure compliance with regulatory obligations, including AML/ATF, Privacy, Market Code, and Credit Union regulatory standards
• Act as the Business Unit Compliance Officer (BUCO) for assigned lending support areas and manage audit responses

Strategic Alignment & Process Improvement

• Identify and implement operational improvements to enhance efficiency, accuracy, and service levels
• Collaborate with Lending Leadership, Retail Network teams, and other departments to support strategic initiatives, system enhancements, and operational alignment
• Conduct research and make recommendations on lending-related pricing, process enhancements, and product improvements

Qualifications

• 5–7 years of progressive experience in lending, loan administration, or credit support roles, including leadership responsibilities
• Post-secondary education in business, finance, or a related field; an equivalent combination of education and experience will be considered
• Strong knowledge of lending systems, credit administration, regulatory and compliance requirements
• Demonstrated ability to lead, coach, and develop high-performing operational teams
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication, collaboration, and organizational skills with high attention to detail
• Commitment to co-operative values and community connection

Perks and Benefits

• Comprehensive benefits package
• Generous paid vacation and sick days to support employee well-being
• Collaborative, supportive, and community-focused work environment
• Matched pension plan
• Professional development incentive program
• Paid days off for volunteering and learning
• Preferred loan/deposit rates and service packages
• Staff and corporate events

Prosperity Credit Union is committed to inclusion, and we honor and celebrate everyone’s diverse experiences and perspectives. We strive to provide a barrier‑free recruitment process and work environment for all applicants. Please let us know if you require any accommodation so that you can bring your best self to the application process and beyond.

All candidates under consideration for employment must successfully undergo a criminal background check and credit assessment and obtain a fidelity bond to meet the qualifications for the position.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $80,800.00-$101,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On‑site parking
• Paid time off
• Tuition reimbursement
• Vision care

Application question(s):

• Are you willing to travel to provide coverage at other Prosperity branch locations?

Work Location: In person

Application deadline: 2025-11-20